Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Scarborough in Scarborough offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.3
288 reviews
5 stars
131
4 stars
32
3 stars
21
2 stars
14
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some staff praised for being helpful and friendly, while others are criticized for being rude and unprofessional.
Delivery Issues
Numerous complaints about delayed or misdelivered packages, with customers expressing frustration over lack of communication and inefficiency.
Staff Performance
Staff performance varies significantly; some employees are noted for their excellent service, while others are described as unhelpful or dismissive.
Operational Hours
Confusion regarding business hours and service availability has led to customer dissatisfaction, with reports of staff being unavailable during posted hours.
Pricing Concerns
Customers express frustration over high shipping costs and unexpected fees, leading to negative perceptions of value.
- DYDr. Priyanka Yalamanchili6 days ago2.0DHL has been holding my package since last week and my shipment is being held for no reason even after I paid the duty and taxes. No direct contact to this location and even customer service doesnt know any updates. Really worst experience.
- KHKai HuangNov 17, 20251.0It has been an awful experience with DHL - my package has been held in the Scarborough warehouse for one week; more than twenty phone calls from last Thursday to today, and being told the same "your shipment will be delivered tomorrow", and "tomorrow" keeps postponing day by day. I wanted to rate ZERO star, however it is not allowed👎👎👎
- SPSandip PatelNov 11, 20251.0the service is not well , your stuff will not arrive the estimated time , even you paid high price for express service or they took all responsibility for that .disappointed service and even they don’t have information about the stuff, where it reach or not…..
- DPDesha PEAug 30, 20255.0Kingsley gave exceptional customer service. He was very helpful and very kind. He is definitely an asset to DHL
- MDMohamad DesolAug 22, 20251.0harinder singh is not alone! Common practice for DHL. Their incompetence knows no bounds. Doesn’t matter if you pre-pay duties or if it is sitting one town over. They don’t follow delivery schedules and continue to hire the same incompetent people with the same useless results. intelcom Drangonfly Are substantially better let alone any of the major companies Even Canada Post out shines them on occasion
Frequently Asked Questions About DHL Express Service Point Scarborough
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What are the shipping cost factors at DHL Express Service Point Scarborough?
Shipping costs depend on the shipment's weight, size, and destination country. The Express Easy product offers preset pricing based on box size.
How long does international shipping take with DHL Scarborough?
Transit times vary depending on the destination country and Customs requirements.
Can the shipper pay for duties and taxes on shipments?
Duties and taxes are generally paid by the receiver at the destination, in accordance with local regulations, not the shipper.
Is it possible to ship to a P.O. Box at DHL Scarborough?
No, DHL does not ship to P.O. Boxes.
Can I ship medication through DHL Express Service Point Scarborough?
Certain medications can be shipped to specific countries. DHL agents at the ServicePoint can assist with requirements based on your destination.
Does DHL Scarborough offer domestic shipping services?
Yes, starting May 2025, DHL Express Canada offers nationwide domestic shipping within Canada.
What are the size and weight restrictions for shipments at this location?
Shipment weight should not exceed 30 lbs at this pop-up location.
What nearby places can I visit before or after using DHL Express Service Point Scarborough?
You can visit nearby stores such as GameStop for video games, Champs Sports for sportswear, or enjoy a smoothie at Booster Juice, all located near the DHL service point.
Are there convenient shopping options near DHL Express Service Point Scarborough?
Yes, nearby you will find discount stores like Dollarama and convenience stores such as Gateway, ideal for quick shopping.
What other services or stores are near DHL Scarborough to assist with electronics or personal care?
Nearby stores include Tbooth Wireless for mobile phone needs and SMARTSTYLE for hair salon services.