Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Scarborough in Scarborough offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.4
315 reviews
5 stars
154
4 stars
32
3 stars
21
2 stars
14
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Fatima received numerous commendations for her friendly and helpful service, while other staff members were criticized for rudeness and unprofessional behavior.
Delivery Issues
Many customers reported significant delays and problems with package delivery, including packages being held without clear communication.
Mixed Experiences
While some customers praised the efficiency and friendliness of certain staff members, others expressed frustration with long wait times and poor service.
Communication Problems
Customers frequently mentioned difficulties in reaching customer service and receiving timely updates about their shipments.
- SSSteveJan 4, 20265.0Fatima is so helpful I couldn’t ask for better service rare nowadays where bad customer service is common. Fatima went above and beyond to help me with my delivery. Couldn’t ask for more 😁😁😁😁
- PVPraveen VasanthanDec 28, 20255.0Fatima was extremely helpful and professional while assisting me with shipping my laptop abroad. She explained everything clearly, handled the process smoothly, and made the experience stress-free. Excellent service!
- CSchahat sharmaDec 28, 20255.0Fatima helped me send a courier to India and was extremely kind and supportive. Her communication was very clear and timely. I really appreciate her help.
- OUOWEN UNUIGBEDec 23, 20255.0I would like to formally commend Fatima for the excellent customer service she provided. She was professional, attentive, and genuinely committed to helping. She took the time to clearly explain the reason for the delay and did everything possible to ensure I received my parcel on time. Even while assisting me, she remained courteous and helpful to every other customer who came in. Her calm, respectful approach and willingness to go the extra mile made a strong impression.
- BBBen BijuDec 22, 20255.0I would like to sincerely thank Fatima at the DHL stc town centre location for her excellent customer service. She was very polite, patient, and professional while assisting me. She took the time to explain everything clearly and made the process smooth and stress-free. Her positive attitude truly reflects well on DHL. Thank you, Fatima, for the great service.
Frequently Asked Questions About DHL Express Service Point Scarborough
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What are the shipping cost factors at DHL Express Service Point Scarborough?
Shipping costs depend on the shipment's weight, size, and destination country. The Express Easy product offers preset pricing based on box size.
How long does international shipping take with DHL Scarborough?
Transit times vary depending on the destination country and Customs requirements.
Can the shipper pay for duties and taxes on shipments?
Duties and taxes are generally paid by the receiver at the destination, in accordance with local regulations, not the shipper.
Is it possible to ship to a P.O. Box at DHL Scarborough?
No, DHL does not ship to P.O. Boxes.
Can I ship medication through DHL Express Service Point Scarborough?
Certain medications can be shipped to specific countries. DHL agents at the ServicePoint can assist with requirements based on your destination.
Does DHL Scarborough offer domestic shipping services?
Yes, starting May 2025, DHL Express Canada offers nationwide domestic shipping within Canada.
What are the size and weight restrictions for shipments at this location?
Shipment weight should not exceed 30 lbs at this pop-up location.
What nearby places can I visit before or after using DHL Express Service Point Scarborough?
You can visit nearby stores such as GameStop for video games, Champs Sports for sportswear, or enjoy a smoothie at Booster Juice, all located near the DHL service point.
Are there convenient shopping options near DHL Express Service Point Scarborough?
Yes, nearby you will find discount stores like Dollarama and convenience stores such as Gateway, ideal for quick shopping.
What other services or stores are near DHL Scarborough to assist with electronics or personal care?
Nearby stores include Tbooth Wireless for mobile phone needs and SMARTSTYLE for hair salon services.