Bell

4.3
680 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
300 Borough Dr, Scarborough, ON
M1P4P5, Canada

Hours

Reviews

4.3
680 reviews
5 stars
509
4 stars
39
3 stars
25
2 stars
7
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Kabir, MD, and Erwin, highlighting their patience and ability to explain options clearly.

Mixed Experiences

While some customers had excellent interactions, others reported poor service, particularly from specific employees, leading to frustration and dissatisfaction.

Knowledge and Support

Several reviews noted that staff members demonstrated strong product knowledge and provided effective support, making the purchasing process smooth for many customers.

Long Wait Times

Multiple reviews mentioned long wait times and inadequate service during busy periods, which negatively impacted the overall customer experience.
  • JW
    Johan Wickramasinghe
    Dec 27, 2025
    5.0
    What amazing service, Erwin! Thank you so much for your help — it was so quick and easy. Honestly, better than Fido! I 100% recommend his customer service
  • NQ
    Nicole Quain
    Dec 27, 2025
    5.0
    Kristoff was amazing. He seamlessly transfer my iPhone from Rogers to Bell and then helped set up my son’s smartwatch with cellular which Rogers wasn’t able to do. He was very professional and client focused
  • JB
    Jujhar Bains
    Dec 21, 2025
    5.0
    I was having such a difficult time dealing with Bell regarding a new order for a landline service for my senior mother. I kept getting the same answers over the phone until I tried my luck at calling one of their locations. I spoke to John H. at the Scarborough Town Centre location. In all honestly, I was quite upset with Bell even before speaking to John H., so I wasn't pleasant to deal with. However, after speaking to him, he did an excellent job of guiding me and troubleshooting my service issue. It's employees like John H., who can change your opinion about a company. Great customer service by this individual.
  • PA
    Piyush Agrawal
    Dec 20, 2025
    1.0
    Russell the store is probably the most rude and horrid salesperson on the floor. It is because of him I decided to not buy from this store. Went to the bestbuy right outside and got the same deal with a better customer service
  • DS
    Dylan S
    Dec 17, 2025
    5.0
    I went to purchase internet for my new apartment and it was such an easy process. Kabir was super helpful to work with my needs and always went above and beyond to ensure any questions or problems I had were taken care of and was there on the line throughout the entire process making it super simple. Shoutout to you Kabir for your help and for being so welcoming and caring towards customers

Frequently Asked Questions About Bell

Where is the Bell Scarborough Town Centre store located?

The store is located at 300 Borough Dr, Level 1, Scarborough, ON M1P4P5, inside Scarborough Town Centre.

What are the operating hours of the Bell store at Scarborough Town Centre?

The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sundays from 11:00 AM to 7:00 PM. Special holiday hours may vary.