Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.3
283 reviews
5 stars
222
4 stars
8
3 stars4
2 stars
5
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with many praising specific employees like Goli, David, and Ashkan for their professionalism and helpfulness, while others reported rude and dismissive behavior from some staff.
Sales Experience
Several customers highlighted positive experiences with sales representatives who provided thorough explanations and assistance in choosing plans and devices, leading to successful transitions to Bell.
Professionalism
While many employees were commended for their knowledge and patience, there were notable instances of unprofessional behavior that negatively impacted customer experiences.
Overall Satisfaction
Customers expressed high satisfaction with their experiences when assisted by dedicated staff, but frustrations arose from inconsistent service quality across different visits.
- ESErica Sprules2 days ago5.0Amazing help! Very professional, knowledgeable and took the time to clearly explain everything to me. Very pleased with the service I received today. Would highly recommend them.
- MAmohammad ala3 days ago1.0This was one of the worst experiences I have ever had at an official Bell store. I went in as a Bell customer to get a simple issue with my account checked — something that any authorized Bell location should be able to assist with. However, the interaction I had with the Iranian lady working there was extremely disappointing. Without even checking the issue, without making the slightest effort to help, she responded with a completely unprofessional and dismissive comment: “Go back to the place where you bought it.” For an official Bell store, this kind of attitude is unacceptable. If an authorized location refuses to provide even basic assistance to a Bell customer, then what is the purpose of calling it a Bell store? The lack of responsibility, the indifference, and the unprofessional behavior I experienced left me frustrated and disappointed. This level of service and disrespect is far below what anyone should expect from a brand as reputable as Bell
- BSBelinda Schuler-ChinNov 15, 20255.0Goli is the epitome of what we don’t see much these days for exceptional customer service - knowledge, patience and great attitude! Second contract and we’re sticking to her!
- SDsiamak davoodbeigiNov 12, 20255.0Recently I just did upgrade my phone in this location tell you what had a best experience with the sales consultant Goli she’s really professional and polite who got me the best deals on my new iPhone such a decent price over the accessories also she had to help me for the iPhone installation right away so what I really suggest you is before you plan to go anywhere else stop by this location and get the best deals you won’t regret trust me..
- HZHamid ZarazvandNov 11, 20251.0male agent was playing with his phone. I asked for help on my existing plan. He sad call customer service an continued with his phone.
Frequently Asked Questions About Bell
Where is the Bell store located within Hillcrest Mall?
The Bell store is located at 9350 Yonge St, Level 1, Hillcrest Mall, Richmond Hill, ON, postal code L4C5G2, Canada.
What are the operating hours for the Bell store at Hillcrest Mall?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and has extended holiday hours on select dates.
Which Bell services and products are available at this location?
You can find Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect services along with smartphones, tablets, connected devices, and accessories.
What payment options are accepted at the Bell store in Hillcrest Mall?
The store accepts American Express, cash, check, Mastercard, and Visa for payments.
How can I contact the Bell store at Hillcrest Mall?
You can reach the store by phone at +1 905-737-9860 or visit their website at http://storelocator.bell.ca/bellca/en/ON/Richmond-Hill/Bell-Hillcrest-Mall/BE483.
Does the Bell store at Hillcrest Mall offer any promotions or special deals?
Yes, the store offers promotions including Black Friday deals, trade-ins, family and shared plans, and more. Check their website or visit the store for current offers.
Are there any nearby mobile phone stores near the Bell store in Hillcrest Mall?
Yes, nearby mobile phone stores include Freedom Mobile, Fido, and Cellrox, which might offer additional options or services to customers.
What dining options are available near the Bell store at Hillcrest Mall?
Nearby dining options include Popeyes Louisiana Kitchen, New York Fries, A&W Canada, Yogen Fruz, and Real Fruit Bubble Tea, convenient for grabbing a meal or snack before or after your visit.
What other services can I find around the Bell store in Hillcrest Mall?
You can find services such as Shoppers Drug Mart pharmacy, LensCrafters eyewear, Beauty Boutique by Shoppers Drug Mart, GoodLife Fitness gym, and financial services like Marco Iannuzzi - TD Financial Planner nearby.
Does the Bell store in Hillcrest Mall offer support for English-speaking customers?
Yes, the store provides services in English to assist customers with their telecommunications needs.