Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.3
310 reviews
5 stars
248
4 stars
8
3 stars4
2 stars
5
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Ashkan, Goli, and David, highlighting their patience and ability to resolve issues effectively.
Mixed Experiences
While some customers had outstanding experiences, others reported rude or dismissive behavior from certain employees, leading to frustration and disappointment.
Product Knowledge
Several reviews noted the staff's extensive knowledge about products and services, which helped customers make informed decisions.
Store Environment
The overall atmosphere of the store was described as welcoming and friendly, contributing to positive customer experiences.
- HKHarpreet KaurJan 1, 20265.0David provided exceptional customer service while helping me with my Bell account and SIM cards. He was very patient, knowledgeable, and took the time to explain everything clearly. He made sure all the issues were resolved and went above and beyond to help. I truly appreciate his support and professionalism. Thank you, David, for such a great experience!
- DLDanial LarieiDec 31, 20255.0I had a great experience at Bell Hillcrest Mall working with Goli. She helped us transfer two phone lines and our TV + internet home bundle from Rogers to Bell, and the process was incredibly smooth. After overpaying with Rogers for months, Goli was efficient, knowledgeable, and had everything completed within two days, including scheduling the technician visit. Thanks to her help, we’re now saving $300–$400 per month, which has made a huge difference for our household expenses. I highly recommend going to her if you’re looking to switch providers and actually save money.
- VDVedantsinh DabhiDec 20, 20255.0Had an amazing experience at this store! I recently got a new phone, and Goli was hands down the best representative there. She was extremely knowledgeable, patient, and went above and beyond to make sure everything was set up perfectly. Her customer service was truly exceptional, and she made the whole process smooth and stress-free. Highly recommend this store — and definitely ask for Goli!⭐️⭐️⭐️⭐️⭐️
- RHrufat humbatovDec 20, 20251.0we was in Bell shop. custumer representetive by name Goli. girl is so rude. we want buy only number. and girl ask about phone plan. do you want to buy phone too? we said ok. also she tell us about deposit around 600 cad, we say ok , we can pay. but first we want buy sim cart only. we choose to buy samsung model ,she said not in stock. then we change our decision to iphone. she said not in stock. Then we said we come to buy only number. If you have not phone why you you referal to buyer to buy phone plan? . Then she start to speak persian language with co worker. and said it is fraud. we understand what she said. but it is not prosffeional to speak different language in front of client. Then she told us their system not working. but co worker system working. Am so sad Bell have like this workers! they think this is their own shop!
- SBSara BoosalikiDec 19, 20251.0I had a very frustrating experience at this Bell store. The store manager, Anthony, made me go back and forth more than 8 times for an issue related to an IMEI change. I clearly explained that Bell customer service had instructed me to call NCS to resolve the issue, but he refused to do so and kept sending me back to the Apple Store instead. After going back to the store for the 9th time, Ashkan finally helped me. He made one simple call to NCS, and the issue was resolved immediately. This proved that the problem could have been fixed much earlier without all the unnecessary back-and-forth. I appreciate Ashkan’s help, but the overall experience was extremely disappointing and a huge waste of time due to poor management and lack of proper support.
Frequently Asked Questions About Bell
Where is the Bell store located within Hillcrest Mall?
The Bell store is located at 9350 Yonge St, Level 1, Hillcrest Mall, Richmond Hill, ON, postal code L4C5G2, Canada.
What are the operating hours for the Bell store at Hillcrest Mall?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and has extended holiday hours on select dates.
Which Bell services and products are available at this location?
You can find Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect services along with smartphones, tablets, connected devices, and accessories.
What payment options are accepted at the Bell store in Hillcrest Mall?
The store accepts American Express, cash, check, Mastercard, and Visa for payments.
How can I contact the Bell store at Hillcrest Mall?
You can reach the store by phone at +1 905-737-9860 or visit their website at http://storelocator.bell.ca/bellca/en/ON/Richmond-Hill/Bell-Hillcrest-Mall/BE483.
Does the Bell store at Hillcrest Mall offer any promotions or special deals?
Yes, the store offers promotions including Black Friday deals, trade-ins, family and shared plans, and more. Check their website or visit the store for current offers.
Are there any nearby mobile phone stores near the Bell store in Hillcrest Mall?
Yes, nearby mobile phone stores include Freedom Mobile, Fido, and Cellrox, which might offer additional options or services to customers.
What dining options are available near the Bell store at Hillcrest Mall?
Nearby dining options include Popeyes Louisiana Kitchen, New York Fries, A&W Canada, Yogen Fruz, and Real Fruit Bubble Tea, convenient for grabbing a meal or snack before or after your visit.
What other services can I find around the Bell store in Hillcrest Mall?
You can find services such as Shoppers Drug Mart pharmacy, LensCrafters eyewear, Beauty Boutique by Shoppers Drug Mart, GoodLife Fitness gym, and financial services like Marco Iannuzzi - TD Financial Planner nearby.
Does the Bell store in Hillcrest Mall offer support for English-speaking customers?
Yes, the store provides services in English to assist customers with their telecommunications needs.