Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Ottawa Downtown in Ottawa offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.4
213 reviews
5 stars
61
4 stars
9
3 stars
8
2 stars3
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Delivery Issues
Many customers reported significant problems with delivery, including missed deliveries, fake delivery attempts, and packages not arriving on time.
Communication Problems
Customers frequently mentioned a lack of communication regarding delivery status and difficulties in reaching customer service.
Mixed Experiences
While some customers praised the efficiency and friendliness of certain staff members, these positive experiences were overshadowed by widespread complaints.
High Costs
Several reviews noted unexpected fees and high costs associated with shipping, leading to frustration among customers.
- MGMiran GoncciOct 23, 20255.0Very fast, great tracking service. Thank you
- GCGiacomo CasanovaSep 8, 20251.0Très mauvaise expérience avec DHL. Mon colis devait être livré aujourd’hui. J’étais chez moi, mais le suivi indique « aucune réponse ». Pourtant, personne n’a sonné ni appelé à l’interphone. Le plus frustrant, c’est que mon numéro de téléphone était clairement indiqué sur l’emballage. Ils auraient pu m’appeler, mais ils ne l’ont pas fait. Résultat : une livraison échouée alors que j’attendais activement mon colis. Je ne sais même pas si je vais le revoir un jour! Un minimum de professionnalisme aurait été d’essayer de contacter le client avant de repartir avec le colis. Très décevant comme service, surtout pour une entreprise de la taille de DHL.
- YAYusef AlbanyAug 7, 20255.0i want to personally thank Jean Jacque from DHL on 08/07/2025 for helping me send my package swiftly and comfortably and explain with clarity and friendliness.
- DMDELILA MukuJun 19, 20251.0Hey I was asking if I could send clothes from Africa to Canada from the 2nd until the 19th I haven’t seen any shipment ?!
- TSTalha Ahmad SahiJun 16, 20251.0No tracking since a week for the order, DHL strike, they said they had the contingency plan for deliveries during the Strike, but NO they lied, poor service
Frequently Asked Questions About DHL Express Service Point Ottawa Downtown
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What types of shipping services does DHL Express Service Point Ottawa Downtown offer?
They provide various day and time-definite international shipping services including Express Easy and Time Definite International Shipping.
What are the operating hours of the DHL Express Service Point in Ottawa Downtown?
The service point is open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I ship packages domestically within Canada from this DHL location?
Yes, since May 2025, DHL Express Canada offers nationwide domestic shipping, including this location.
How much does shipping cost at the DHL Express Service Point Ottawa Downtown?
Cost depends on the shipment's weight, size, and destination. The Express Easy product offers preset pricing based on box size.
Can shipments be delivered using contactless options?
Yes, this DHL location offers no-contact delivery, curbside pickup, in-store pickup, standard delivery, and same-day delivery services.
Is the DHL Express Service Point Ottawa Downtown accessible for wheelchair users?
Yes, it has a wheelchair-accessible entrance to ensure convenience for all customers.
What payment methods are accepted at this DHL location?
They accept American Express, Apple Pay, MasterCard, and Visa credit and debit cards.
Are there any nearby places in Ottawa Downtown where I can grab food before or after visiting DHL?
You can visit several nearby eateries like Bibimbap Food Truck by Raon Kitchen for Korean food, Cathay Restaurants for Chinese cuisine, Mumbai Masala Grill for Indian dishes, and Second Cup Coffee Co. for cafe beverages.
What nearby services could be helpful if I need financial or professional advice during my visit?
Nearby financial services such as Bell Holdings & Investment Limited and Forest Financial Planning are available for investment and financial planning consultations.
Are there cultural or entertainment venues near DHL Express Service Point Ottawa Downtown to visit?
Yes, nearby you can find the Uttarakhand Devbhoomi Heritage Society Ottawa (a cultural center) and DreamZ KTV & Bar for karaoke entertainment.