DHL Express Service Point Ottawa Downtown

Reviews

• MR

  mitra rahmati

  3 days ago
  1.0
  I ordered a package from South Korea, and it arrived in Ottawa in just one day. Unfortunately, it then sat in Ottawa for 16 days with no proper updates or delivery. In the end, I had to pick it up myself. This was an extremely disappointing experience and honestly the worst delivery service I have ever dealt with. DHL’s system is completely inefficient and unacceptable for an “express” service. To make matters worse, I had to spend three times the shipping cost on Uber just to go to the service point and follow up on my own package. I am very dissatisfied and do not recommend DHL Express to anyone
• GH

  Ghaida Hammad

  Dec 13, 2025
  1.0
  This has been one of the worst delivery experiences I have ever had. For a company as large as DHL, the level of customer service and lack of transparency is unacceptable. I waited over two weeks after my package arrived and should have received it long ago. During this time, I contacted DHL multiple times through chat, phone calls, and emails trying to locate my shipment. Each representative gave me different information. At one point, I was told the tracking number had been changed without notifying me. Every day, I was promised delivery “the following day,” which turned out to be untrue every time. Eventually, I had to drive over an hour to the location myself to find out what was happening. Only then was I informed that there were customs fees to be paid. This was shocking, as I qualified for free shipping, and at no point did customer service inform me of any fees. I specifically asked one representative if there were any additional charges, and I was told no. I have emails and photos as proof of these interactions. Even the staff member at the pickup location was surprised and acknowledged that there should have been clear transparency from customer service. To make matters worse, I was accused of operating a business, which is completely false. These were personal items for myself and my sisters, yet I was still charged a significant amount based on that assumption. This experience was stressful, misleading, and extremely disappointing. I will never deal with DHL again, and I strongly caution others to be aware of the lack of communication and transparency.
• LB

  lisa baraka

  Dec 3, 2025
  1.0
  Frankly, it’s the worst delivery company. Packages never arrive on time. All day long, they write that the delivery is coming, but nothing happens. They return deliveries for no reason, they give no details, no apology message, nothing. Their phone numbers don’t even go through, impossible to talk to anyone or reach customer service. This is really a very disappointing service. For 3 days their delivery man has been at 25 stops
• SS

  Sacha

  Nov 24, 2025
  1.0
  they load your package and tell you it will be delivered, only to unload it and not deliver it. twice in one day they loaded and unloaded my package and chose not to deliver it.
• MG

  Miran Goncci

  Oct 23, 2025
  5.0
  Very fast, great tracking service. Thank you

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