Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Ottawa in Ottawa offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.2
348 reviews
5 stars
155
4 stars
40
3 stars
14
2 stars
9
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Delivery Issues
Numerous reviews highlighted significant delays and failures in package delivery, with many customers expressing frustration over missed delivery dates and lack of communication.
Positive Staff Interactions
Some customers praised specific staff members for their helpfulness and professionalism, indicating that there are instances of good service amidst the overall negative feedback.
Communication Problems
Customers frequently mentioned a lack of transparency and communication regarding package status and delivery updates, leading to confusion and dissatisfaction.
- ASAKA ANGE DENIS SAYJan 6, 20261.0Demain le 7 fera 72h que j'attends mon colis, une simple enveloppe d'à peine 0,3kg. Aucune communication... Très déçu pour ma première expérience avec DHL
- DKDariia KhmaraDec 31, 20251.0I paid extra for express. The parcel came all across the world in 4-5 days to Ottawa, but now it’s more than a week in Ottawa with no movement, no decent customer service. They don’t even confirm or reject my request to pick it up myself. The worst experience.
- MRMaurice RichardDec 16, 20255.0The guy was great helpful and guided me through the whole thing. The cost was very reasonable as well
- GHGhaida HammadDec 13, 20251.0This has been one of the worst delivery experiences I have ever had. For a company as large as DHL, the level of customer service and lack of transparency is unacceptable. I waited over two weeks after my package arrived and should have received it long ago. During this time, I contacted DHL multiple times through chat, phone calls, and emails trying to locate my shipment. Each representative gave me different information. At one point, I was told the tracking number had been changed without notifying me. Every day, I was promised delivery “the following day,” which turned out to be untrue every time. Eventually, I had to drive over an hour to the location myself to find out what was happening. Only then was I informed that there were customs fees to be paid. This was shocking, as I qualified for free shipping, and at no point did customer service inform me of any fees. I specifically asked one representative if there were any additional charges, and I was told no. I have emails and photos as proof of these interactions. Even the staff member at the pickup location was surprised and acknowledged that there should have been clear transparency from customer service. To make matters worse, I was accused of operating a business, which is completely false. These were personal items for myself and my sisters, yet I was still charged a significant amount based on that assumption. This experience was stressful, misleading, and extremely disappointing. I will never deal with DHL again, and I strongly caution others to be aware of the lack of communication and transparency.
- FSFirdaus SidhuDec 9, 20251.0Honestly the one star is generous. The absolute worst service! my package has been at the warehouse for 1 week without any update. I have called the customer service hotline every single to receive an update and even if I can just go pick it up. everyday another person tells me it’s being delivered today. And that is a lie. There has been zero communication and zero customer service. Ordered express delivery and payed extra for this nonsense.
Frequently Asked Questions About DHL Express Service Point Ottawa
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What are the operating hours of DHL Express Service Point Ottawa?
DHL Express Service Point Ottawa is open Monday to Friday from 8:00 AM to 8:00 PM and closed on Saturdays and Sundays.
Can I ship packages domestically within Canada at this DHL location?
Yes, since May 2025, DHL Express Canada offers nationwide domestic shipping services, allowing you to send documents and packages within Canada.
Does DHL Express Service Point Ottawa ship to P.O. Boxes?
No, DHL does not ship to P.O. Boxes at this location.
What are the size and weight restrictions for shipments at this DHL location?
Shipment weight should not exceed 30 lbs at pop-up locations; please verify details if applicable.
Can I ship medication through DHL Express Service Point Ottawa?
Certain medications may be shipped to specific countries. DHL agents at the Service Point can assist you with any required procedures based on your destination.
What payment methods are accepted at DHL Express Service Point Ottawa?
This DHL location accepts American Express, Apple Pay, Mastercard, and Visa for payments.
Is the DHL Express Service Point Ottawa wheelchair accessible?
Yes, the location has a wheelchair accessible entrance.
What nearby fitness and entertainment options are there around DHL Express Service Point Ottawa?
Nearby you can visit Aerial Antics, a local gym offering circus arts and entertainment, or Laws of Motion - Trampoline and Tumbling for gymnastics and sports activities, ideal for visitors wanting to enjoy some physical activity before or after their DHL visit.
Where can I find parking close to DHL Express Service Point Ottawa?
Parking Indigo Ottawa - 2215 Gladwin offers convenient parking options nearby, making your visit to DHL more accessible.
Are there local moving and storage services near DHL Express Service Point Ottawa?
Yes, Tippet-Richardson, What A Move - Great Ottawa Movers, Access Storage, and Gladwin Self Storage are nearby providers for moving and storage needs, useful for customers requiring comprehensive logistics support.