Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.0
195 reviews
5 stars
142
4 stars
4
3 stars
4
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and ability to resolve issues quickly, particularly highlighting employees like Saif, Chien, and Marcellino.
Billing Issues
Several reviews expressed dissatisfaction with billing practices, including unexpected price increases and poor communication regarding charges.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about unprofessional behavior from some staff members, leading to frustration and dissatisfaction.
Store Environment
Some customers reported issues with the store's physical condition and organization, impacting their overall experience.
Loyalty and Retention
Customers indicated a willingness to leave Bell due to poor service or billing issues, despite some positive experiences with individual staff members.
- YLYaya LaNov 17, 20255.0Very quick and helpful! Solved my issue with my phone in less than 10 minutes
- DSDarryn SteevesNov 10, 20255.0Saif and Zaid were amazing here. We had been bounced around, had incredibly poor service in other stores and these guys instead had a welcome approach… let’s figure it out. It wasn’t straight forward but they took the time to make sure it was done. Can’t say enough thanks and praise!
- OTOmid TahmasebiOct 11, 20251.0Avoid bell. Terrible customer service
- DCDonna ClarkSep 18, 20251.0Bell cable lines hanging in our backyard - reachable - for over a week! Tech support couldn’t access yard (we are all connected) and didn’t bother using our number we gave as a contact to let us know. Now we have to wait until September 26th. Bonus -we are NOT even Bell customers!!!! Worse customer service we shouldn’t even need!
- DDDerek DariusJun 22, 20255.0Great and fast service. Cody was awesome, he fixed my issue and made the experience feel like a breeze. Kudos
Frequently Asked Questions About Bell
What services can I find at the Bell store located at 247 Bank St, Ottawa?
The Bell store offers personal and business communications services including Bell Mobility, Satellite TV, Fibe TV, Internet, Home Phone, and Total Connect. You can also get the latest smartphones, tablets, connected devices, and accessories.
What are the operating hours for the Bell store on Bank Street?
The Bell store is open Monday to Friday from 10:00 AM to 6:00 PM, and on Saturdays and Sundays from 12:00 PM to 5:00 PM.
Does the Bell store at 247 Bank St offer curbside pickup?
Yes, this Bell store offers curbside pickup service for customer convenience.
What payment methods are accepted at the Bell store on Bank Street?
The store accepts American Express, cash, check, Mastercard, and Visa as payment options.
Which Bell products and brands are available at the Ottawa Bank Street location?
Available brands include Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect. Products include phones, tablets, mobile internet, mobile TV, rate plans, and SIM cards for Lucky Mobile and Virgin Plus.
Can you recommend nearby places of interest around the Bell store that customers might want to visit?
Nearby places include Afghani Kabob Express and Papa Joe's Pizza for dining, and the Workers' History Museum for cultural interests.
Are there other telecommunications service providers near the Bell store at 247 Bank St?
Yes, Cellcom Communications, another telecommunications company and mobile phone store, is located nearby, offering customers additional options.
What nearby spots can I visit for a coffee or quick snack when visiting the Bell store?
You can visit Starbucks for coffee, or try the Golden Baguette Bakery and Subway for quick snacks and sandwiches.
Can I contact the Bell store on Bank Street via phone or online?
Yes, the main phone number is +1 613-594-0008, and you can visit their website at http://storelocator.bell.ca/bellca/en/ON/Ottawa/Bell/BE522 for more information.
Does the Bell store provide support for both personal and business telecommunications needs?
Yes, Bell offers services tailored to both personal and business customers, including phones, internet, TV, and smart home security solutions.