Bell

Reviews

• MS

  Michal Staniszewski

  2 days ago
  5.0
  Huge thanks to the store manager and the entire team for setting up our new account and taking care of all our needs in such a short time. The service was excellent, and we’re very happy with the experience. We’ll gladly come back anytime. Thanks again!
• RB

  Rod Bujold

  2 days ago
  5.0
  Moody was very patient with me. Because I really don't know very much about cell phones. And he showed me things that I wasn't aware of and Im sure he saved me a lot of money, I appreciate what he did. And I would highly recommend them. Thank you
• BS

  Brian Sukkau

  4 days ago
  5.0
  Moody was a hero!!! I am here in the Carlingwood Mall in Ottawa... Moody allowed me to remain in his store for an hour while I attempted to cancel a Crave subscription with the Bell online people. Moody came to my rescue. He took over the conversation from the online person who was no help whatsoever. The day before while attempting to do this same exercise I ran into the same brutal service from the online person who said they couldn't help me and sent me to the Bell store in order for me to cancel this service. I visited 2 Bell stores today and Moody was the only person who cared enough to assist me in order to accomplish my request. A true gentleman. Thank you Moody... I wish you all the very best in success moving forward in life. Respectfully... Brian Sukkau, Broker Manager Royal LePage Team Realty.
• CB

  Crome Boyz

  Feb 26, 2026
  5.0
  I was a Carlingwood shopping centre at the bell mobility and Beenish was very helpful very knowledgeable very skillful and highly recommend you deal with her if you have any concerns or like to have plan and the way conducts the operations of this location are very professional and efficient manner and personally will always come to this location because she is very efficient at her job. Highly recommend her I support her and you support me by subs to my YouTube channel. Crome Boyz
• VV

  Vivian

  Feb 23, 2026
  1.0
  I recently brought my 88-year-old mother to the Bell store at Carlingwood to renew her mobile contract. I was visiting from London, England and only in Ottawa for a few days, so we handled everything during that visit. We were told that she could receive a new Ahlo phone for approximately $1 per month and that, after credits, her monthly bill would be about $31. Since she did not need to upgrade her phone, we agreed based on that understanding of the price. After I returned to London, my sister—who manages my mother’s payments—sent me a copy of the contract renewal. The contract clearly stated in capital letters that the TOTAL MONTHLY CHARGE would be $51.30 per month. There was no clear statement anywhere indicating that the final monthly amount payable would be around $31. Assuming there had been a mistake, I called the Carlingwood store. The staff member who answered said he had been present when we came in. When I tried to go through the contract and clarify where the credits were applied, he repeatedly interrupted me, simply saying, “You have credits.” While I could see YOUR PROMOTIONS listed, the contract still showed $51.30 as the total monthly charge, and nowhere did it clearly state that the final amount due would be $31.30. I live in London and have never dealt with Bell before. In the UK, bills are typically very clear about the exact amount you owe each month, so this contract was confusing and not transparent. Instead of explaining how the credits were applied or clarifying the breakdown, the staff member, Moody (he might have lied about his name), kept repeating "You have credits". When I asked for clarification, he became impatient and said, “I’ve told you five times already that there are credits.” He then threatened to hang up when I told him he was being impatient and rude. I eventually spoke with the manager, who reviewed the contract details. However, at no point did she acknowledge or apologise for Moody’s behaviour. She was completely unsympathetic, even after I explained that my brother recently passed away and I have had to manage his phone line, which is connected to my mother’s account. Rather than showing any compassion, she simply said, “Let’s just get what you need to get done and we can move on.” The lack of empathy and basic courtesy was deeply disappointing. As a 56-year-old trying to sort out phone services for my elderly mother during an already difficult time for our family, I expected clear explanations and respectful treatment. Instead, the experience was dismissive and unnecessarily confrontational. Overall, this was a very upsetting and disappointing experience.

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