DHL Express Service Point Ottawa Downtown

Reviews

• MS

  MAKSYM STEPANENKO

  Mar 28, 2026
  1.0
  I am extremely disappointed with the service I received from DHL Express. On March 20, 2026, I sent important documents from Ottawa to Germany using your “Express” service. At the time of shipment, I was clearly told that delivery would take only a few days, with an expected arrival by Monday or Tuesday. It has now been approximately 10 days, and the shipment has still not even arrived in Germany. What is even more concerning is the completely illogical routing. Instead of a direct or efficient route, the shipment appears to have been sent through multiple unnecessary transit points, including regions like Asia (Singapore, possibly even Australia). This makes absolutely no sense for a Canada-to-Germany shipment and raises serious concerns about how this shipment was handled. At this point, it genuinely feels like there was either gross negligence or a complete lack of care when processing this shipment. The routing is so inefficient that it almost feels intentional. These were important documents. The recipient in Germany has already spent multiple days staying at home waiting for delivery, unable to leave, based on the original timeline provided. Meanwhile, DHL has provided no proactive updates, no explanation, and no apology. This is not what anyone expects from a premium courier service like DHL Express. You charge a premium price, but the level of service in this case is completely unacceptable. Key issues: Delivery time massively exceeded (10+ days instead of a few days) Completely illogical and inefficient routing No communication, no updates, no accountability Significant inconvenience caused to the recipient I used DHL because of its reputation for reliability and speed. This experience has seriously damaged that trust. At this point, I expect: 1. A clear explanation of why the shipment was routed in such an inefficient way 2. Immediate status clarification and realistic delivery timeline 3. Compensation for the delay and the inconvenience caused This level of service is simply unacceptable for DHL Express.
• KP

  K_Tara P.

  Mar 2, 2026
  1.0
  Bad customer service. The woman working there visibly gets angry to attend to anyone. Not bothered to answer, search on the system, or understand my enquiry. Business lost as I went to another courier to get my package delivered on time.
• JP

  John Pare

  Feb 26, 2026
  1.0
  Pire compagnie ever , jai jamais vue ca jetais stationner sur la rue Le livreur cest arrêter a coter de moi a cogner dans ma fenêtre de voiture et ma lancer un colis qui n'étais de 1 pas pour la résidence devant la quelle j'étais et de 2 meme pas dans le meme quartier quand jai appeller le numéro ont a agit comme si de rien etais cest pas grave que le livreur donne des colis au monde dememe sur le chemin sa dérange pas
• AD

  Abdo Daccache

  Jan 29, 2026
  5.0
  Excellent service by kim, she was able to accommodate all my issues and did not hesitate to help me complete the form online gor shipping my package overseas. I strongly recommend using DHL vs others
• MR

  mitra rahmati

  Jan 9, 2026
  1.0
  I ordered a package from South Korea, and it arrived in Ottawa in just one day. Unfortunately, it then sat in Ottawa for 16 days with no proper updates or delivery. In the end, I had to pick it up myself. This was an extremely disappointing experience and honestly the worst delivery service I have ever dealt with. DHL’s system is completely inefficient and unacceptable for an “express” service. To make matters worse, I had to spend three times the shipping cost on Uber just to go to the service point and follow up on my own package. I am very dissatisfied and do not recommend DHL Express to anyone

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