Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.4
256 reviews
5 stars
210
4 stars
9
3 stars
5
2 stars
5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of representatives like Saie, Varun, and Jamila.
Sales Experience
Many reviews highlighted positive experiences with sales representatives who provided great deals and assistance in selecting plans and phones.
Efficiency
Customers frequently noted the quick and smooth processes for upgrading phones and plans, often completed in a short amount of time.
Mixed Experiences
While many reviews were positive, there were a few mentions of issues with billing and customer service over the phone, indicating some inconsistency in service.
- TETim Ellsworth1 day ago5.0Safwaan provided exceptional support with our Virgin Mobile account, handling our issue quickly, professionally, and with genuine care. His clear communication, patience, and commitment to resolving the problem turned a frustrating situation into a smooth, positive experience. Virgin Mobile is fortunate to have someone of his caliber representing their team.
- RVRebecca VilneffJan 2, 20265.0Saie was super friendly and helped me very quickly, he was knowledgable and very friendly! He saved me a bunch of money too!
- KMKaren MarquisDec 31, 20255.0Great service. Saie was extremely helpful. Helped us get our rates down with increased connectivity. Would highly recommend working with him.
- KNKait NicolDec 24, 20251.0SERVICE REP LOST MY DRIVERS LICENSE. I am a regular customer and came in to upgrade my phone. During account verification, the representative at the stand asked for my driver's license. It was never returned to me, and when she asked me for it again and I said it wasn't returned to me, staff could not locate it I had to pay the replacement fee for my new card, speak to local police in case it was stolen, and contact multiple credit bureaus. The store associste told me that they were sorry but there was nothing they could do, not even cover the $35.56 to replace my licenee. It took over five hours to have a manager contact me to tell me there is nothing they can do until they check security cameras, which were viewed and responded to by mall security YESTERDAY. I am so upset by the lack of concern or care over my personal security when, like the manager told me, "handling identification is a standard procedure that Virgin employees have training on," yet the procedure ended in losing my ID, and I am being told to wait over for an eventual resolution on Christmas Eve.
- SMSandra MiDec 22, 20255.0Saie is the absolute best representative I have ever dealt with. He is extremely informative and very helpful. I highly recommend him. There needs to be more representatives like him.
Frequently Asked Questions About Virgin Plus
Where is Virgin Plus located?
Virgin Plus is located at 419 King St W, Main Level, Level 2, Oshawa Centre, Oshawa, ON L1J2K5, Canada.
What are the store hours for Virgin Plus?
Virgin Plus is open from 10:00 AM to 9:00 PM Monday to Saturday, and from 11:00 AM to 6:00 PM on Sunday.
How can I contact Virgin Plus by phone?
You can reach Virgin Plus by calling +1 905-434-2208.
Does Virgin Plus have an official website?
Yes, you can visit their website at https://www.virginplus.ca.
What type of services does Virgin Plus offer?
Virgin Plus offers telecommunications services and operates as a cell phone store.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
What is the featured message of Virgin Plus today?
Today's featured message is: "Today just got better." You can find more details at https://www.bell.ca/.
Are there any coffee shops near Virgin Plus in Oshawa Centre?
Yes, there are two Starbucks locations near Virgin Plus in Oshawa Centre where you can enjoy a coffee before or after your visit.
What other retail stores are located near Virgin Plus at Oshawa Centre?
Nearby retail stores include Hallmark, Ben Moss Jewellers, Metailsmiths Master Architects of Jewelry, RW&CO., Natalie’s Handbags, Stepss Shoes, SoftMoc, Swarovski, Melanie Lyne, and more for shopping variety.
What services or amenities can I find near Virgin Plus for additional convenience?
Near Virgin Plus, you can find Tax Partners Oshawa for tax services, Chatters Hair Salon for beauty needs, Jugo Juice for smoothies, S & H Health Foods pharmacy, and Cinnabon for dining.