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Bell

4.4
(680 reviews)

Business Details

1800 Sheppard Ave E, North York, ON
M2J5A7, Canada
(416) 492-3113

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
1800 Sheppard Ave E, North York, ON
M2J5A7, Canada

Hours

Reviews

4.4
680 reviews
5 stars
561
4 stars
21
3 stars
10
2 stars
2
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jenny received numerous accolades for her exceptional customer service, with many customers highlighting her professionalism, patience, and ability to resolve issues effectively.

Mixed Experiences

While many customers praised the service, there were also significant complaints about rude and unhelpful staff, indicating inconsistency in customer experiences.

Efficiency

Several reviews noted quick and efficient service, with customers appreciating the speed of transactions and assistance provided by various staff members.

Knowledgeable Staff

Customers frequently mentioned the staff's knowledge about products and plans, which contributed to positive experiences during their visits.
  • AW
    Arnold Waki
    1 day ago
    5.0
    Jenny is absolutely amazing lady with vibrant energy. She is very welcoming and will give you all the attention as a customer. Therefore I will choose Bell over again because of people like her.
  • KJ
    Kato Joseph
    1 day ago
    5.0
    Jenny is such a kindhearted lady and has the best customer service that I received today. I really appreciate her effort and help. I recommend everyone to her incase of all network assistance.
  • ZA
    Zak A
    Feb 8, 2026
    5.0
    Today I finally purchased a new iPhone from this location after visiting many other places where I was asked excessive questions and faced unnecessary complications, without understanding the reason behind them. The woman working behind the counter at this location was extremely helpful, professional, and efficient. She assisted me quickly, helped finalize everything smoothly, and even provided a discount, which I truly appreciated. Thank you very much for the positive experience. I do hope there will be more consistency and smoothness in how customers are treated overall. If a small number of people attempt scams, that should not mean every customer is treated with unnecessary suspicion. Overall, this visit restored my trust, and I appreciate the excellent service I received today
  • HA
    Huda Ali
    Jan 30, 2026
    5.0
    I had an absolutely exceptional experience with Jenny at Bell. From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She helped me earn 20,000 Air Canada Aeroplan points and set me up with a brand new iPhone 17 on a truly fabulous plan, making sure I was getting the best possible value. Jenny made the entire process smooth and stress free, explained everything clearly, and handled every detail with confidence and care. She is not only amazing at her job but also so kind and genuinely funny, which made the experience enjoyable from start to finish. You can tell she truly cares about her customers and goes above and beyond to help. If you are visiting Bell, I highly recommend asking for Jenny. She is outstanding at what she does and an absolute pleasure to work with. A true queen
  • GS
    Garrett Smith
    Jan 24, 2026
    5.0
    Jenny Kanagaratnam is absolutely outstanding. With 17 years of experience at Bell, it really shows. This specific location 9 years. Her knowledge, professionalism, and dedication are unmatched. She took the time to understand my needs, explained everything clearly, and made the entire process smooth and stress-free. It’s rare to come across someone so genuinely helpful and committed to great customer service. Bell is lucky to have her, and I highly recommend working with Jenny if you get the chance!

Frequently Asked Questions About Bell

Where is the Bell store located in Fairview Mall?

The Bell store is located at 1800 Sheppard Ave E, Level 1-1017, North York, ON, M2J5A7, inside Fairview Mall.

What are the store hours for the Bell store at Fairview Mall?

The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 7:00 PM, with special holiday hours available.

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