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Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Jenny received numerous accolades for her exceptional customer service, with many customers highlighting her professionalism, patience, and ability to resolve issues effectively.
Mixed Experiences
While many customers praised the service, there were also significant complaints about rude and unhelpful staff, indicating inconsistency in customer experiences.
Efficiency
Several reviews noted quick and efficient service, with customers appreciating the speed of transactions and assistance provided by various staff members.
Knowledgeable Staff
Customers frequently mentioned the staff's knowledge about products and plans, which contributed to positive experiences during their visits.
AW
Arnold Waki
1 day ago
5.0
Jenny is absolutely amazing lady with vibrant energy. She is very welcoming and will give you all the attention as a customer. Therefore I will choose Bell over again because of people like her.
KJ
Kato Joseph
1 day ago
5.0
Jenny is such a kindhearted lady and has the best customer service that I received today. I really appreciate her effort and help. I recommend everyone to her incase of all network assistance.
ZA
Zak A
Feb 8, 2026
5.0
Today I finally purchased a new iPhone from this location after visiting many other places where I was asked excessive questions and faced unnecessary complications, without understanding the reason behind them.
The woman working behind the counter at this location was extremely helpful, professional, and efficient. She assisted me quickly, helped finalize everything smoothly, and even provided a discount, which I truly appreciated.
Thank you very much for the positive experience. I do hope there will be more consistency and smoothness in how customers are treated overall. If a small number of people attempt scams, that should not mean every customer is treated with unnecessary suspicion.
Overall, this visit restored my trust, and I appreciate the excellent service I received today
HA
Huda Ali
Jan 30, 2026
5.0
I had an absolutely exceptional experience with Jenny at Bell. From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She helped me earn 20,000 Air Canada Aeroplan points and set me up with a brand new iPhone 17 on a truly fabulous plan, making sure I was getting the best possible value.
Jenny made the entire process smooth and stress free, explained everything clearly, and handled every detail with confidence and care. She is not only amazing at her job but also so kind and genuinely funny, which made the experience enjoyable from start to finish. You can tell she truly cares about her customers and goes above and beyond to help.
If you are visiting Bell, I highly recommend asking for Jenny. She is outstanding at what she does and an absolute pleasure to work with. A true queen
GS
Garrett Smith
Jan 24, 2026
5.0
Jenny Kanagaratnam is absolutely outstanding. With 17 years of experience at Bell, it really shows. This specific location 9 years. Her knowledge, professionalism, and dedication are unmatched. She took the time to understand my needs, explained everything clearly, and made the entire process smooth and stress-free. It’s rare to come across someone so genuinely helpful and committed to great customer service. Bell is lucky to have her, and I highly recommend working with Jenny if you get the chance!
The Bell store is located at 1800 Sheppard Ave E, Level 1-1017, North York, ON, M2J5A7, inside Fairview Mall.
What are the store hours for the Bell store at Fairview Mall?
The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 7:00 PM, with special holiday hours available.
What products and services does the Bell Fairview Mall store offer?
The store offers phones, tablets, mobile internet devices, TV services, internet, home phone, and wireless services along with accessories and plans.
What payment options are accepted at the Bell store in Fairview Mall?
Accepted payment methods include American Express, cash, check, Mastercard, and Visa.
Which brands are featured at the Bell Fairview Mall location?
The store features Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
Can I get smartphone upgrades and trade-ins at the Bell store?
Yes, the Bell store offers phone upgrades and trade-in options as part of their services.
What is the contact number for the Bell store at Fairview Mall?
You can reach the Bell store at Fairview Mall by calling +1 416-492-3113.
Are there other mobile phone stores near the Bell store at Fairview Mall?
Yes, Virgin Mobile Canada and Wirelesswave, both mobile phone stores, are located nearby within Fairview Mall.
What dining options are available near the Bell store in Fairview Mall?
Nearby options include Sushi Shop for Asian cuisine, New York Fries for fast food, and Thai Express for Thai dining.
What shopping options are near the Bell store at Fairview Mall for customers planning a visit?
Customers can also visit Pandora for jewelry, The Body Shop for beauty supplies, and Tommy Hilfiger for men's clothing, all located nearby in Fairview Mall.