Business Details
About
Telecommunications Service ProviderCell Phone Store
Location
Hours
Reviews
4.8
252 reviews
5 stars
235
4 stars
5
3 stars2
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Trisha, Chyna, and Umang, for their friendly, helpful, and knowledgeable service.
Product Issues
Several reviews highlighted ongoing issues with defective modems and poor wifi service, leading to frustration among customers.
Sales Experience
Customers appreciated the no-pressure sales approach and the staff's ability to find suitable plans and devices.
Mixed Feedback
While many reviews were positive, some customers expressed dissatisfaction with service quality and misinformation.
- MMMartin4 days ago5.0I felt that Liya, the customer service associate, gave me excellent customer service. I switched from Rogers to Bell, and I think they offer a very good plan for both mobile and Wi-Fi.
- RRRebecca Rainey4 days ago5.0Chyna was Fantastic, super helpful in helping us find a new phone with similar payments to what we currently have. Very impressed with her service! Thank you Chyna!!
- JCJohanna CourchesneJan 4, 20265.0Umang was super helpful and went above and beyond to help us with a new iPhone and internet!
- CACarl Dixon AdminDec 28, 20251.0I question these exceedingly positive reviews as my experience was the opposite. Busted my phone (dropped and cracked) while travelling. Despite being a virgin customer they charged $800 to replace the phone still under contract. Follow ups with the insurer provided no record of my purchase. The new phone is terrible. Buyer beware! Based on my experience I suggest do NOT go to this kiosk. They saw i was in a hurry, over charged me and sold me a dud. Caveat emptor!
- JJJamieDec 19, 20251.0They are absolutely awful. Awful wifi, customer service, etc. consecutively, 5 times in a row over the past two years they have given us broken modems, our wifi going out for several, and giving out blatant misinformation causing us to go all over the city just to get two new modems by them in one day only for them to BOTH be defective. They do not know which stores carry their modems. It has been hell and back with them, we are 3 days without wifi again. My father is terminal and needs the internet for his equipment and other things. Please do not get them ever.
Frequently Asked Questions About Virgin Plus
What are the operating hours of Virgin Plus at Northgate Shopping Centre?
Virgin Plus is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is Virgin Plus located in North Bay?
Virgin Plus is located at 1500 Fisher St, Level 1-905, Northgate Shopping Centre, North Bay, ON, P1B2H3, Canada.
How can I contact Virgin Plus at the Northgate Shopping Centre?
You can contact Virgin Plus at Northgate Shopping Centre by calling +1 705-472-6868.
What type of services does Virgin Plus offer at this location?
Virgin Plus is a telecommunications service provider and cell phone store offering mobile phone services and products.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
Does Virgin Plus have an official website where I can learn more?
Yes, the official website for Virgin Plus is https://www.virginplus.ca.
Are there any clothing stores near Virgin Plus at Northgate Shopping Centre?
Yes, nearby clothing stores include Suzy Shier, La Vie en Rose Northgate Shopping Centre, Garage, Bluenotes, Ardene, Tip Top, American Eagle Outfitters, and Urban Planet.
Which beauty salons or spas are located near Virgin Plus in Northgate Shopping Centre?
Nearby beauty salons and spas include Brittany k hair, Daya beauty, SEPHORA, Enviro Trends, and Chatters.
What other telecommunications providers are located near Virgin Plus?
Nearby telecommunications providers include Bell Canada, Virgin Mobile Canada, Gab Wireless, and Wirelesswave.
Are there any nearby amenities for a customer visiting Virgin Plus at Northgate Shopping Centre?
Yes, customers can visit nearby places like Tim Hortons for coffee, Northgate Optometrists and Pearle Vision for eye care, and Dollarama for discount shopping.