Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Rotimi, Aric, and Zak.
Product Knowledge
Staff demonstrated strong knowledge of products and services, effectively assisting customers in selecting the right plans and devices.
Long Wait Times
Several reviews mentioned long wait times for service, indicating a need for more staff during busy periods.
Mixed Experiences
While many customers had positive interactions, some reported issues with billing and service quality, leading to dissatisfaction.
Store Environment
The kiosk was noted for being well-stocked and organized, contributing to a generally positive shopping experience.
AS
Amir.h Shetab
2 days ago
5.0
Manminder..
This guy is perfect for customer service and care about the customers i had a perfect experience with him
BA
Babatunde Adenaike
3 days ago
5.0
Manminder was super awesome and patient. He help with the best plan and phone for me and my family!!!! Really great guy!
SA
Sara Ahmadi
Nov 12, 2025
5.0
I would like to appreciate Mr Rotimi for his kindness, professionalism, great attitude towards his costumers.
I am new in Canada after long years. Today Mr Rotimi spent many hours to help me out getting a greqt plan which is perfect for me.
His communication skills are amazing. He knows how to treat people and bring smile in their faces.
He is so patient, respectful, and amazing human being.
I wish everyone is like him.
Sara
RD
Rosy D
Nov 9, 2025
4.0
I was going to the Koodo's store and I only walked past the Virgin store. But it looked loaded with supplies. It's in the Upper Canada Mall on Yonge Street at Davis Dr in Newmarket.
JM
Johnny MacFadden
Nov 5, 2025
5.0
Mehakpreet was helpful and professional with getting all my needs done.
Thanks Mehakpreet (Mac)