Bell

Reviews

• BN

  Blair Nimmo

  3 days ago
  1.0
  Harassed me for over an hour because I wanted to cancel my service. Abusive to a loyal customer of years.
• KK

  Kayvan

  Apr 17, 2026
  5.0
  Very nice and polite staff.
• ST

  Sue Thompson

  Mar 27, 2026
  5.0
  Bikesh was so helpful and our difficult issue was satisfactorily dealt with. There were multiple transfers at the My Bell end but he stayed with us while also helping customers in a professional manner. I highly recommend that you ask for Bikesh whenever you drop in at the Bell store at Upper Canada Mall Mall in Newmarket. Sue T.
• LL

  Liseth

  Mar 23, 2026
  5.0
  I wanted to take a moment to recognize the two young gentlemen at customer service. I wish I had their names, because they truly deserve a big thumbs up. They were incredibly professional, friendly, and patient, taking the time to answer all of my questions and address every concern. They made the entire process of getting new phones for my kids through Bell simple and stress-free. Their level of customer service was outstanding, and I really appreciate their help.
• SV

  Sophia Vanegas

  Mar 14, 2026
  1.0
  I don’t know her name, but kept leaving mid conversation while I’m trying to figure out my leasing plan. She left me probably 7 times in 20 minutes to help another customer. I was being nice but honestly not good service. Update: came back the next day to return my phone and this time the manager? (Not sure) came in and did the same. Kept leaving while I was waiting there and then asked me what I needed and I had said: returning my phone and then gave me papers to sign and left again. I went up to him and asked am I good to leave ir whats going on? Finally he said yes I was all set. When you are helping a customer, give them your support until their concerns and questions are answered. Leaving to another customer mid conversation or not fully completing the task and making me wait for nothing is not supporting your customers.

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