Virgin Plus

4.7
395 reviews

About

Telecommunications Service ProviderCell Phone Store

Location

Virgin Plus
100 Bayshore Dr, Nepean, ON
K2B8C1, Canada

Hours

Reviews

4.7
395 reviews
5 stars
359
4 stars
8
3 stars
7
2 stars
5
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, particularly praising employees like Sat, Guido, and Megan for their professionalism, friendliness, and helpfulness.

Knowledgeable Staff

Customers frequently noted the staff's extensive knowledge about plans and devices, which contributed to a smooth and informative experience.

Value for Money

Many customers expressed satisfaction with the deals and savings they received, often mentioning how staff helped them find the best plans.

Positive Atmosphere

The overall atmosphere at the Bayshore location was described as friendly and welcoming, making customers feel comfortable during their visits.
  • ML
    Michael Lafontaine
    Jan 4, 2026
    5.0
    Megan Chisholm was our Rep. She was amazing taking the time to give us the best options for our phone and plan upgrades. Very pleasant to deal with. Excellent customer service. She deserves extra recognition for her efforts. She’s a “keeper”. Michel Lafontaine
  • ST
    Sandra Thomson
    Jan 3, 2026
    5.0
    Megan at the Kiosk at Bayshore Mall in Ottawa was excellent. She was patient, informative and so helpful in getting us a plan that made sense for us. She went above and beyond. You’re lucky to have Megan working for you.
  • LG
    Linda Gough
    Dec 30, 2025
    5.0
    My experience at The Virgin Plus In Bayshore mall was excellent. Megan was amazing and very helpful taking the time to explain everything to me while looking for the best option and phone plan for me. This is her second time helping me with purchasing a new phone and she never disappoints. Thank you
  • YC
    yan cama
    Dec 28, 2025
    5.0
    Outstanding Customer Service – Quick and Effective! Reps name : Tina. I had the best experience at this mobile store, thanks to Tina! I walked in with a problem I thought would take forever to solve, but Tina provided a solution in just two minutes—super fast and efficient. She was friendly, professional, and really knew her stuff. It’s rare to find someone who’s both knowledgeable and quick to help. I left the store feeling completely satisfied, and I’m definitely going back for any future needs. Thank you, Tina, for making my experience so positive!
  • GK
    Gaganpreet kaur
    Dec 4, 2025
    5.0
    I had an amazing experience working with SAT! He was friendly, patient, and extremely knowledgeable. He took the time to understand what I needed, explained everything clearly, and helped me without any pressure. His communication was great, and they made the entire process quick and stress-free. If you’re looking for someone who truly cares about customer needs and gives honest recommendations, SAT is the person to go to!

Frequently Asked Questions About Virgin Plus

Where is Virgin Plus located?

Virgin Plus is located at 100 Bayshore Dr, Level 2, Nepean, ON, K2B8C1, inside the Bayshore Shopping Centre.

What are the operating hours of Virgin Plus at Bayshore Shopping Centre?

Virgin Plus is open Monday to Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM.