Bell

4.4
408 reviews
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Business Details

50 Marketplace Ave, Nepean, ON
K2J5G3, Canada
(613) 823-2355
http://storelocator.bell.ca/bellca/en/ON/Nepean/Bell/BE377
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About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
50 Marketplace Ave, Nepean, ON
K2J5G3, Canada

Hours

Reviews

4.4
408 reviews
5 stars
334
4 stars
8
3 stars
4
2 stars
6
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some representatives received praise for their helpfulness, while others were criticized for being rude or unprofessional.

Sales Tactics

Concerns about aggressive upselling and hidden fees were frequently mentioned, leading to dissatisfaction among customers.

Staff Knowledge

Several customers highlighted the expertise and helpfulness of specific staff members, particularly Chien and Ash, who provided tailored solutions.

Appointment Issues

Customers expressed frustration over long wait times and the lack of adherence to scheduled appointments, leading to a perception of poor organization.
  • MT
    Mahathi T
    Dec 26, 2025
    5.0
    I had an excellent experience at the Bell store thanks to Maseeh. He was professional, knowledgeable, and incredibly patient, taking the time to explain all my options clearly. His customer service was outstanding, and he made the entire process smooth and stress-free. Truly appreciate the help—thank you, Maseeh!
  • PS
    Pat Shakur
    Dec 21, 2025
    1.0
    Was asked to pay $50 to just have my eSIM reinstated and this guy started selling me internet/tv packages as if what I had wasn’t enough. Next day stopped by an other dealer on hunt club, no questions asked and was able to get my services restored free of charge.
  • AP
    Avi Panesar
    Dec 3, 2025
    1.0
    The guy named Maseeh tried to push me out of the shop. Had a really bad experience with the representative. I was waiting in the queue when he approached me and told me it’s gonna take half an hour for a device return. Store was busy I get it, however in the next minute, Ash helped me out with device return. I don’t know why Maseeh tried to push me away with no reason. I was there, taking my time out of the busy schedule. Didn’t expect that at Bell store !
  • AW
    ashleigh wood
    Dec 2, 2025
    5.0
    Went to switch out phones, had Ash help us, great customer service!!
  • SR
    Susan Rabb
    Dec 2, 2025
    1.0
    Go elsewhere. They may help you, but will *suggest* that a pizza/wings order or some Tim Hortons products would be so appreciated. They did this to an elderly man, my FIL, and even the pizza place knew who the ($50) order was for. When my husband went in to tell them off, they felt they weren't doing anything wrong; it was simply people expressing their appreciation bc tips can't be accepted. At that moment, a woman walked in with a large Tim Hortons order, placed it on the counter and left. Pretty bad look for these scummy people.
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Frequently Asked Questions About Bell

What services does Bell at Chapman Mills Marketplace offer?

Bell offers personal and business communications services including smartphones, tablets, connected devices, TV, internet, home phone, and smart home security.

What are the store hours for Bell at 50 Marketplace Ave?

Bell is open Monday to Wednesday and Saturday from 10:00 AM to 6:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 5:00 PM.