Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Mount Hope in Mount Hope offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point Mount Hope
65 East Cargo Road, Mount Hope, ON
L0R 1W0, Canada
Hours
Reviews
3.2
442 reviews
5 stars
205
4 stars
33
3 stars
13
2 stars
7
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Shelly received numerous commendations for her exceptional customer service, being described as friendly, helpful, and efficient.
Service Efficiency
Many customers praised the quick and professional service provided at the Mount Hope location, particularly highlighting the staff's ability to resolve issues promptly.
Mixed Experiences
While many reviews were positive, there were significant complaints regarding DHL's tracking system and customer support, with some customers expressing frustration over delays and misinformation.
Staff Recognition
In addition to Shelly, other staff members like Nick also received positive feedback for their helpfulness and professionalism.
Overall Satisfaction
Despite some negative experiences, a majority of customers expressed satisfaction with the service at the Mount Hope location, often returning due to the positive interactions with staff.
- UMUtsav Mayani3 days ago2.0DHL Express is only Express until it gets to this port. After that its all snail mail. Whatever third party these guys are using take forever to do the last mile delivery. The package will go from UK or France to Canada in 48 hours and then it will take them more to deliver to nearby cities. Its always super disappointing.
- BTBrandon TranNov 17, 20255.0Shelley was excellent customer! She helped me when I had questions about shipping a package out. 10/10
- JHJayakrishnan HNov 17, 20255.0Great experience, Shelly helped me gety envelope shipped. Great service by her. Thanks Jay
- ESEvangeline SelvarajNov 10, 20255.0Shelley from DHL was amazing! She helped me with my shipment, gave me the best shipping price, and provided great customer service. Really appreciate her help. thank you Shelley!
- NMneelo mansuriNov 6, 20255.0Thank you Shelly for your incredible customer service, I was dragged by DHL customer service back and forth from Toronto to Hamilton for two days completely lost and confused about where my package could be. Shelly, Susan and the team at East cargo were so caring and helpful. I’m so thankful.
Frequently Asked Questions About DHL Express Service Point Mount Hope
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What international shipping services does DHL Express Service Point Mount Hope offer?
We provide Express Easy and Time Definite International Shipping services to over 220 countries and territories worldwide.
What are the operating hours of DHL Express Service Point Mount Hope?
We are open Monday to Friday from 8:00 AM to 8:00 PM, and closed on Saturdays and Sundays.
How much does it cost to ship with DHL Express at Mount Hope?
Shipping cost depends on shipment weight, size, and destination. For Express Easy, pricing is preset by box size for convenience.
Can I ship packages domestically within Canada at this location?
Yes, beginning in May 2025, DHL Express Canada offers nationwide domestic shipping at this location.
Is it possible to ship medications from DHL Express Service Point Mount Hope?
Certain medications may be shipped to specific countries. Our agents can assist you and advise on any required actions.
Can shipments be sent to a P.O. Box from this service point?
No, DHL does not ship to P.O. Boxes at our service points.
What are the size and weight restrictions for shipments at this pop-up location?
Shipments should not exceed 30 lbs in weight at this pop-up location.
Are there any nearby places I can visit before or after my shipment at DHL Express Service Point Mount Hope?
Yes, you can visit the Canadian Warplane Heritage Museum nearby to explore aviation history, or grab a coffee at nearby Tim Hortons.
Is Hamilton International Airport close to DHL Express Service Point Mount Hope, and how might that be helpful?
Hamilton International Airport is nearby, which can facilitate air freight shipments and convenient connections for travelers shipping internationally.
Are there convenient transportation options near DHL Express Service Point Mount Hope for customers?
Yes, nearby Budget Rent A Car offers vehicle rentals, and the airport lounges such as Escarpment Lounge make traveling easier for customers visiting the area.