DHL Express Service Point Markham-Closed

Reviews

• A

  曾庆麟

  6 days ago
  1.0
  The staff told me that this location will be permanently closed soon, hence I went to another closeby DHL hub which happened to be the UPS Store at 4261 Highway 7. I made a right choice by doing so. The owner is very experienced in shipping DHL and provided me many insights which makes the whole shipping experience stress-free, and increased my confidence that my package will arrive safe and sound. If you want to ship DHL, I highly recommend to check out his location.
• AI

  anton inbam

  Feb 22, 2026
  1.0
  Went in this Saturdayat 2.10pm the person said he is on break and to come at 2.40pm. Went back arround 3pm he said don't take parcel today only pickup and drop. I asked him why didn't you tell me that earlier? His response was I was in break. I waited more than half our to get that response. What a customer service!! Shame DHL.
• MM

  megan

  Feb 20, 2026
  1.0
  It says it opens at 10:00. Does not open; no one is at the door. Can’t pick up my package on the right time.
• SM

  Sean Morrison

  Feb 8, 2026
  1.0
  I stood outside of the DHL EXPRESS MARKHAM - POP UP STORE yesterday for 1.5 hours. From 4:30-6pm. The shop was supposed to be open but no employee was onsite and the shop was locked up. I counted at least 20 frustrated customers pull on the locked door in that 1.5 hr time frame. This morning I received a notice that my package will be shipped back to Japan if I don't pick it up in the next 3 days. How do I pick it up if no one from DHL shows up for work? I called DHL for direction. Good luck trying to get hold of a human on the phone. I tried three different toll free DHL numbers - 1-800, 1-855 and 1-888…no one picks up. I expected more from a “global leader in logistics”. Based on the comments here, this is not a one time slip. Numerous DHL EXPRESS MARKHAM - POP UP STORE customers have made the same comments over the past 6 months. Horrible service. DHL, do better!
• CW

  Charles K. Wong

  Feb 1, 2026
  5.0
  Dropped in a few days earlier & picked up a plastic shipping envelope. Returned Sunday morning with my expired British passports & documents for shipping to Hemel Hempstead, England for renewal. Very nice young man (Julius?) helped me. Thank you Julius. Earlier today Friday Feb 6 I had a DHL agent come to my house to pickup the package for shipping - that passport package was dropped off at Markville Mall DHL Express. So I was worried that it had somehow been lost. I immediately drove to Markville Mall DHL. Spoke with Grace & told h her the issue. Grace was very efficient and tracked the package: DHL had delivered the package to the London passport office on Wednesday Feb 4. So the London passport office already had it but still sent a DHL pickup to my house! Thank you so much DHL. Thank you Grace for easing the mind of one of your senior elderly clients ✌️👍🥰

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