Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.7
338 reviews
5 stars
307
4 stars3
3 stars3
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for their helpfulness, professionalism, and patience, with specific mentions of employees like Sarah, Minko, and Kate.
Service Efficiency
Many reviews highlighted the quick and efficient service provided, with customers noting that their issues were resolved promptly.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding rude staff and unsatisfactory service experiences.
Product Knowledge
Customers appreciated the staff's knowledge about products and plans, which helped them make informed decisions.
Value for Money
Several reviews mentioned good deals and offers, indicating that customers felt they received value for their purchases.
- QOqueenie ou4 days ago5.0staff is very helpful and solve my problem
- JJJessica Jiang4 days ago1.0I am extremely disappointed with Bell’s service and customer support. Bell charged me activation fees for two phone lines, but once I returned home, my phones showed “SOS only” with absolutely no signal. The service was completely unusable. This was not a temporary issue — there was no reception at all, making the service pointless. I contacted Bell customer service for help, expecting a reasonable solution. Instead, I was told that the activation fees are non-refundable, even though the service never properly worked at my location. Bell claims the activation fee only covers “connecting the service,” not whether the service actually functions. This explanation is unacceptable. As a result, I used the service for just a little over one month and still ended up losing $180 in activation fees for two lines, on top of the monthly charges — all for a service that did not work in my own home. It is extremely unfair to charge customers high activation fees while refusing any responsibility when there is no usable signal. A telecom company should ensure coverage or at least provide refunds when the service fails entirely. Bell showed no flexibility, no accountability, and no concern for customer experience. I feel misled and taken advantage of. This experience has completely damaged my trust in Bell. I strongly warn others to check signal coverage very carefully and be aware that Bell may still charge you even if their service does not work at all. Very disappointing experience overall.
- LCLai Ming ChakDec 29, 20255.0Superior Customer Service provided by Rainy Guan. Very helpful to serve customers. Highly recommended!
- S游御郴YAU YUE SUMDec 29, 20255.0Top Services in the town
- RYRhoda yuenNov 29, 20255.0Awesome customer service
Frequently Asked Questions About Bell
What services does Bell at Pacific Mall offer?
Bell offers personal and business communications services including smartphones, tablets, connected devices, Canada's best Internet technology and TV service, reliable phone, and smart home security.
Where is the Bell store located in Markham?
The Bell store is located at 4300 Steeles Ave E, Pacific Mall, Markham, ON, L3R0Y5, Canada.
What are the Bell store's hours of operation?
The Bell store is open every day from 11:00 AM to 7:00 PM.
What payment methods are accepted at Bell Pacific Mall?
Bell accepts American Express, cash, check, Mastercard, and Visa as payment options.
Which Bell brands and services can I find at this store?
You can find Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect services at this store.
Can I get the latest smartphones and accessories at Bell Pacific Mall?
Yes, the store offers the latest smartphones, tablets, connected devices, and accessories available on Canada's best network.
Which nearby dining options can I visit before or after shopping at Bell Pacific Mall?
Nearby dining options include HKS Barbecue and Noodles House and Presotea for bubble tea and fast food.
Are there other mobile phone stores near Bell at Pacific Mall?
Yes, other nearby mobile phone stores include Koodo at First Markham Place, Telus Koodo at First Markham Place IQ Mobile, The Mega Box, and Mobile Empire.
What nearby shopping centers and stores can customers explore around Bell Pacific Mall?
Customers can visit First Markham Place shopping center, ARITAUM cosmetic and beauty supplies, Evar Jewelry, and various eyewear stores like Zenica Optical, Mu Eyewear, and Icon Optical.
Does Bell Pacific Mall support calls and payments in English?
Yes, Bell Pacific Mall operates in English and accepts multiple payment options including credit cards and cash.