Virgin Plus

4.1
174 reviews

About

Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop

Location

Virgin Plus
1680 Richmond St, London, ON
N6G3Y9, Canada

Hours

Reviews

4.1
174 reviews
5 stars
115
4 stars
19
3 stars
9
2 stars
4
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Khoi, Zain, Janhvi, and Aaron for their exceptional service.

Product Issues

Several reviews mentioned dissatisfaction with product quality, including issues with phones and internet service, leading to frustration among customers.

Sales Experience

Customers appreciated the no-pressure sales approach and the thorough explanations provided by staff when selecting phones and plans.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor service experiences, indicating inconsistency in customer interactions.

Technical Support

Some customers expressed frustration with technical support, particularly regarding internet service speed and issues with equipment.
  • RL
    Rich Lutman
    Oct 4, 2025
    1.0
    If I could provide a lower rating than one I would. We purchased my wife’s phone through virgin plus on a 2 year contract. 19 days into the contract her phone stopped working. Following this we learned that it was due to a manufacturer defect. Because it was past the 14 days virgin was unwilling to make an exception to this and provide my wife with a replacement phone. Instead my wife is having to go 3 weeks without a phone until her phone can be repaired. We have been loyal customers for the last 4 years. We are truly disappointed in the lack of care and understanding we received from virgin plus.
  • BC
    bebe croft
    Sep 17, 2025
    5.0
    Khoi in London is over the top helpful. He explained everything clearly, took the time and didn't rush us. He explained all our options. He's super personable. It's people like him that keep us coming back to Virgin!
  • GN
    Giacomo Nicolas
    Sep 7, 2025
    5.0
    Khoi was the nicest guy ask for him
  • EH
    Ekbel Haj Hassine
    Sep 6, 2025
    1.0
    THE WORST SERVICE! In the contract I signed for a 55$ per month for home internet and was told that for my first bill I will have to pay 75$ after 30 days. Just after activating the equipment, I received an email with 125$ as first bill that I should pay before 15th of the month!!! Feeling that I was scammed!!!
  • MP
    Mike pleiniP
    Jul 18, 2025
    5.0
    Kamal was excellent as our service rep give him a raise.

Frequently Asked Questions About Virgin Plus

What are the regular business hours for Virgin Plus at Masonville Place?

Virgin Plus at Masonville Place is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Where is Virgin Plus located within Masonville Place?

Virgin Plus is located at 1680 Richmond St, Level 1, Masonville Place, London, ON N6G3Y9, Canada.