About
Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop
Location
Hours
Reviews
4.1
174 reviews
5 stars
115
4 stars
19
3 stars
9
2 stars
4
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Khoi, Zain, Janhvi, and Aaron for their exceptional service.
Product Issues
Several reviews mentioned dissatisfaction with product quality, including issues with phones and internet service, leading to frustration among customers.
Sales Experience
Customers appreciated the no-pressure sales approach and the thorough explanations provided by staff when selecting phones and plans.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude staff and poor service experiences, indicating inconsistency in customer interactions.
Technical Support
Some customers expressed frustration with technical support, particularly regarding internet service speed and issues with equipment.
- RLRich LutmanOct 4, 20251.0If I could provide a lower rating than one I would. We purchased my wife’s phone through virgin plus on a 2 year contract. 19 days into the contract her phone stopped working. Following this we learned that it was due to a manufacturer defect. Because it was past the 14 days virgin was unwilling to make an exception to this and provide my wife with a replacement phone. Instead my wife is having to go 3 weeks without a phone until her phone can be repaired. We have been loyal customers for the last 4 years. We are truly disappointed in the lack of care and understanding we received from virgin plus.
- BCbebe croftSep 17, 20255.0Khoi in London is over the top helpful. He explained everything clearly, took the time and didn't rush us. He explained all our options. He's super personable. It's people like him that keep us coming back to Virgin!
- GNGiacomo NicolasSep 7, 20255.0Khoi was the nicest guy ask for him
- EHEkbel Haj HassineSep 6, 20251.0THE WORST SERVICE! In the contract I signed for a 55$ per month for home internet and was told that for my first bill I will have to pay 75$ after 30 days. Just after activating the equipment, I received an email with 125$ as first bill that I should pay before 15th of the month!!! Feeling that I was scammed!!!
- MPMike pleiniPJul 18, 20255.0Kamal was excellent as our service rep give him a raise.
Frequently Asked Questions About Virgin Plus
What are the regular business hours for Virgin Plus at Masonville Place?
Virgin Plus at Masonville Place is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is Virgin Plus located within Masonville Place?
Virgin Plus is located at 1680 Richmond St, Level 1, Masonville Place, London, ON N6G3Y9, Canada.
What type of services does Virgin Plus offer at this location?
Virgin Plus provides telecommunications services including cell phone sales and cell phone repair.
What is the main contact number for Virgin Plus at Masonville Place?
The main phone number for Virgin Plus at Masonville Place is +1 519-672-6721.
What is the official website for Virgin Plus where I can find more information?
You can find more information at the Virgin Plus website: https://www.virginplus.ca
Are there dining options near Virgin Plus at Masonville Place?
Yes, nearby dining options include NYF (fast food restaurant), Freshii (health food restaurant), and Mr. Sub (sandwich shop), all convenient for a meal before or after visiting Virgin Plus.
Can I visit other mobile phone stores near Virgin Plus?
Yes, near Virgin Plus you can find other mobile phone stores such as chatr Mobile, WIRELESSWAVE, tbooth wireless, and WOW! mobile boutique for alternative wireless services and plans.
What shopping opportunities are available near Virgin Plus at Masonville Place?
Masonville Place hosts a variety of stores near Virgin Plus including clothing stores like Aerie, Roots, GUESS, American Eagle Store, and specialty stores like Swarovski and Michael Kors for fashion accessories.
Where can I find financial services close to Virgin Plus in Masonville Place?
Financial services nearby include Western Union for money transfers and Continental Currency Exchange for currency exchange and banking needs.
Are there any entertainment or specialty shops near Virgin Plus I could check out?
Yes, near Virgin Plus you can visit Santa's Workshop for arts and entertainment, Sunrise Records for music and vinyl, and Perfect Image Tattoo & Piercing for tattoo and beauty services.