Customers consistently praised the helpfulness, knowledge, and professionalism of staff members, particularly John, Sandhya, and Jeevitha.
Positive Experiences
Many reviews highlighted excellent in-store experiences, with staff going above and beyond to assist customers with phone upgrades and technical issues.
Mixed Feedback
While most reviews were positive, there were a few complaints about rude customer service and unprofessional behavior from some staff members.
Product Knowledge
Staff demonstrated strong product knowledge, effectively assisting customers with device setups and troubleshooting.
DB
Dannie Bee
5 days ago
5.0
Sandhya Dhimmar a White Oaks was so helpful and professional got me a great deal definitely recommend 😁
KM
K M
6 days ago
1.0
My plan keeps going up in price, and I have ridiculous amounts of data. I went in and all they could offer is to switch me to a garbage Bell plan. I’ll just switch to trash Rogers out of spite at this point
PM
Pat Moore
Dec 30, 2025
5.0
John was a great salesperson. He made the whole experience relaxing instead of stressful. Thank you
I5
Iswrz 5
Dec 29, 2025
5.0
I had an amazing experience transferring my old provider with to Virgin all thanks to John amazing customer service with good vibes
EA
E. A.
Dec 26, 2025
5.0
Sandhya at the Virgin Plus store at the White Oak mall provided outstanding service to us. She was extremely professional, patient, and attentive throughout the entire process. She took her time to explain everything clearly and made sure we were comfortable and satisfied before moving forward. Her attitude and customer care were excellent, and she truly represents Virgin Plus very well. Sandhya is very good at what she does — highly recommended!