Bell

4.8
644 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
130 King St, London, ON
N6A1C5, Canada

Hours

Reviews

4.8
637 reviews
5 stars
591
4 stars
16
3 stars
5
2 stars
2
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful service provided by staff, particularly highlighting employees like Robinson, Ines, and Logan for their professionalism and knowledge.

Staffing Issues

Several reviews mentioned long wait times due to insufficient staffing, with some customers expressing frustration over delays in service.

Product Knowledge

Customers appreciated the staff's ability to provide accurate information and guidance on phone plans and devices, leading to positive experiences.

Mixed Experiences

While many reviews were positive, there were also complaints about misleading information regarding plans and billing issues, indicating inconsistency in service quality.

Overall Satisfaction

Despite some negative feedback, a significant number of customers expressed high satisfaction with their experiences, recommending the location for its service.
  • DD
    Deana
    5 days ago
    5.0
    I needed help with new phone service went to Bell Canada, marketplace,London, King Street, spoke with a young man by the name of Robinson. He was excellent in his service. Definitely check it out if you’re downtown area.
  • NG
    N GM
    Nov 1, 2025
    1.0
    We have had an outage for two days now and Bell cannot get their act together and get it fixed.
  • JM
    Jae McMillan
    Oct 26, 2025
    5.0
    The manager was very friendly and helped me get what I need.
  • PS
    Pauline Salt
    Oct 23, 2025
    5.0
    I visited the London King St. Bell Mobility kiosk today. I had previously made two phone calls to Bell for help and answers to questions about my account. With both, I was frustrated with the confusing answers and information. I then made the effort to drive 40 minutes, pay for parking and speak to an agent in London. The experience there was refreshing. I learned that information given to me was incorrect and misleading. I’m very glad that I had not gone ahead with their advice. At the Bell kiosk I was led through simple adjustments, did not need to make the changes the Bell call centre had advised and was treated with respectful help.
  • UK
    umair khattak
    Oct 11, 2025
    5.0
    Customer service was super friendly and helpful. They set me up with my cellphone plan and watch plan. 10/10

Frequently Asked Questions About Bell

What are the operating hours of Bell at 130 King St in London, ON?

Bell is open Tuesday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM. The store is closed on Mondays.

What types of products can I find at Bell in London?

Bell offers the latest smartphones, tablets, connected devices and accessories, as well as services related to mobile TV, rate plans, and sim cards from Lucky Mobile and Virgin Plus.