Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.7
440 reviews
5 stars
397
4 stars
10
3 stars4
2 stars1
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlight exceptional customer service, particularly from employees like Aaron, Darshil, and Jay, who were described as friendly, knowledgeable, and patient.
Sales Assistance
Customers appreciated the thorough assistance provided by staff in selecting and setting up their devices, with many noting that employees took the time to explain options clearly.
Professionalism
Several reviews commend the professionalism of staff members, particularly Aaron and Darshil, who were recognized for their ability to handle complex situations and provide effective solutions.
Mixed Experiences
While many customers had positive interactions, there were a few negative experiences reported, particularly regarding service speed and accountability from certain staff members.
- PKPatty Kul2 days ago5.0Aaron ช่วยเหลือเป็นอย่างดีและหาโปรที่ดีที่สุดให้ ขอบคุณ Aaron มากๆ ที่ให้บริการอย่างมืออาชีพและใส่ใจลูกค้ามากค่ะ
- JHJudy HickenNov 11, 20255.0Aaron was wonderful and corrected my problem immediately. Even more exciting was his great personality and technical knowledge. Great employee and lovely young man!!!
- CWCarol WongNov 8, 20255.0I recently got a new iPhone at the Masonville Mall Bell store. Alex was my sales associate and I have nothing but great praise for his help in selecting and setting up my new phone. This has been a nerve wracking experience for me in the past but Alex made it a calm and efficient experience.
- CPColt POct 31, 20255.0Aaron was wonderful to deal with in setting up our business lines, especially considering how difficult other reps online/and Bells own policies and flows made it to find the right information or to get the right kind of support. Aaron was able to navigate any challenges and provided clear and informative guidance to resolve issues before they arose. Wonderful rep - should be tapped for greater opportunity by the org.
- JHJoanne HallOct 28, 20255.0I went in earlier this month to the Bell store at Masonville mall to change my mobile phone plan and get a new cell phone set up. I hadn't had a new cellphone in 10 years so I was really not sure what to do. I was fortunate to get Aaron as my store associate. He was super helpful, friendly and very knowledgeable. He helped me through the whole process, got my new plan setup and set up my new cell phone too, and showed me how to get the most out of its' features. In an era where customer service is sadly lacking or non existent altogether, my experience with Aaron at the Bell Masonville store was exceptional. I wish I could give more than 5 stars! Thank you Aaron.
Frequently Asked Questions About Bell
Where is the Bell store located in London, Ontario?
The Bell store is located at 1680 Richmond St, Level 1, Masonville Place, London, ON N6G3Y9, Canada.
What are the operating hours of the Bell store at Masonville Place?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 20:00, and Sunday from 10:00 to 17:00.
Which Bell services and products are offered at the Masonville Place store?
The store offers Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect services, along with phones, tablets, mobile internet, and rate plans.
What payment options are accepted at Bell Masonville Place?
Bell Masonville Place accepts American Express, Cash, Check, Mastercard, and Visa for payments.
How can I contact the Bell store at Masonville Place?
You can contact the Bell store by phone at +1 519-660-4614.
What language services does Bell Masonville Place provide?
The store provides services in English.
Can I find other telecommunications stores near Bell Masonville Place?
Yes, near Bell Masonville Place you can find other telecommunications stores including Rogers and Virgin Mobile Canada, which offer mobile phones and electronics.
Are there clothing stores near Bell Masonville Place where I can shop after visiting?
Yes, you can visit nearby clothing stores such as JD Sports Masonville, Gap, JACK & JONES, Bluenotes, and lululemon athletica all located close to Bell Masonville Place.
What nearby stores offer beauty and wellness services close to Bell Masonville Place?
Nearby beauty and wellness stores include Beauty Boutique by Shoppers Drug Mart, Hair Effects salon, Kurves Beauty Bar, Benefit Cosmetics Brow Bar, NYX Professional Makeup, and MAC Cosmetics.
Is there a nearby pharmacy and convenience store near Bell Masonville Place?
Yes, Shoppers Drug Mart is located near Bell Masonville Place and offers pharmacy and retail services including beauty and spa products.