Bell

4.7
440 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
1680 Richmond St, London, ON
N6G3Y9, Canada

Hours

Reviews

4.7
440 reviews
5 stars
397
4 stars
10
3 stars
4
2 stars
1
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlight exceptional customer service, particularly from employees like Aaron, Darshil, and Jay, who were described as friendly, knowledgeable, and patient.

Sales Assistance

Customers appreciated the thorough assistance provided by staff in selecting and setting up their devices, with many noting that employees took the time to explain options clearly.

Professionalism

Several reviews commend the professionalism of staff members, particularly Aaron and Darshil, who were recognized for their ability to handle complex situations and provide effective solutions.

Mixed Experiences

While many customers had positive interactions, there were a few negative experiences reported, particularly regarding service speed and accountability from certain staff members.
  • PK
    Patty Kul
    2 days ago
    5.0
    Aaron ช่วยเหลือเป็นอย่างดีและหาโปรที่ดีที่สุดให้ ขอบคุณ Aaron มากๆ ที่ให้บริการอย่างมืออาชีพและใส่ใจลูกค้ามากค่ะ
  • JH
    Judy Hicken
    Nov 11, 2025
    5.0
    Aaron was wonderful and corrected my problem immediately. Even more exciting was his great personality and technical knowledge. Great employee and lovely young man!!!
  • CW
    Carol Wong
    Nov 8, 2025
    5.0
    I recently got a new iPhone at the Masonville Mall Bell store. Alex was my sales associate and I have nothing but great praise for his help in selecting and setting up my new phone. This has been a nerve wracking experience for me in the past but Alex made it a calm and efficient experience.
  • CP
    Colt P
    Oct 31, 2025
    5.0
    Aaron was wonderful to deal with in setting up our business lines, especially considering how difficult other reps online/and Bells own policies and flows made it to find the right information or to get the right kind of support. Aaron was able to navigate any challenges and provided clear and informative guidance to resolve issues before they arose. Wonderful rep - should be tapped for greater opportunity by the org.
  • JH
    Joanne Hall
    Oct 28, 2025
    5.0
    I went in earlier this month to the Bell store at Masonville mall to change my mobile phone plan and get a new cell phone set up. I hadn't had a new cellphone in 10 years so I was really not sure what to do. I was fortunate to get Aaron as my store associate. He was super helpful, friendly and very knowledgeable. He helped me through the whole process, got my new plan setup and set up my new cell phone too, and showed me how to get the most out of its' features. In an era where customer service is sadly lacking or non existent altogether, my experience with Aaron at the Bell Masonville store was exceptional. I wish I could give more than 5 stars! Thank you Aaron.

Frequently Asked Questions About Bell

Where is the Bell store located in London, Ontario?

The Bell store is located at 1680 Richmond St, Level 1, Masonville Place, London, ON N6G3Y9, Canada.

What are the operating hours of the Bell store at Masonville Place?

The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 20:00, and Sunday from 10:00 to 17:00.