Virgin Plus

Reviews

• SK

  Stoney Kudel

  Feb 26, 2026
  5.0
  Rico was amazing. He was extremely helpful in cancelling on service and setting up another. He is very knowledgeable and a very pleasant person to work with.
• MO

  My honest opinion

  Feb 13, 2026
  1.0
  This company started off good. Then they jack up the prices on loyal customers. They may be cheap at first, but then they will screw you. The benefits they claim are not what they are. Stay away. The internet is garbage on your phone and so is trying to talk to people.
• TT

  Tina Thorne

  Feb 12, 2026
  5.0
  My husband and I went to the Virgin Mibile booth at Fairway Park Mall in Kitchener, ON to discuss service while in Mexico. Chris Virgin Mobile was the person who helped us. He told us Virgin did not have a plan but told us about the US Canada Mexico promotion going on. He also told us about the savings we could get because I work at Shred-Tech. He was helpful, knowledgeable, friendly and courteous. He made sure we were able to keep our phone numbers, we were activated on the new plan. We would recommend him to anyone. He is an asset to your team.
• ES

  E Stew

  Dec 5, 2025
  5.0
  I just want to give a big thanks to Chris at Virgin Mobile — he helped me add a second number to my existing phone, something I didn’t even know was possible before today. He patiently showed me how to make calls and send messages using the new number on my current phone, walked me through every step, and answered all my questions. What made the visit even better was seeing Carlos again, the person who originally helped me set up my current Google phone. Carlos took the time to answer all my technical questions about the device and made sure I was completely happy with it. The whole experience was friendly, professional, and truly customer-focused. Because of the help I received today, Virgin Mobile will definitely be my go-to for all my phone and internet needs going forward. I highly recommend asking for Chris (and Carlos) if you need help — they really know their stuff and treat customers with care.
• JW

  Jane Ward

  Nov 30, 2025
  5.0
  Great service with Rafi today at the Kitchener Fairview location. Thank you !😁

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