Business Details
About
Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop
Location
Hours
Reviews
4.4
308 reviews
5 stars
245
4 stars
14
3 stars
10
2 stars3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, friendliness, and professionalism of staff members, particularly Raffi, Wes, and Myla.
Technical Support
Many reviews highlighted staff going above and beyond to resolve technical issues and provide thorough assistance.
In-Store Experience
The in-store experience was generally positive, with customers appreciating the personal attention and quick service.
Online Support Issues
Several customers reported frustrations with online support, citing poor service and misinformation.
Product Knowledge
Staff demonstrated strong product knowledge, helping customers find suitable plans and devices.
- AMAshley MacIntyre2 days ago5.0Raffi helped my sister with an iPhone upgrade today and he was awesome! Super friendly and helpful.
- TJTadeusz JasinskiOct 27, 20255.0Raffi is the best. Always taking care of me for 9 years
- LPLauren ParrSep 28, 20255.0Came here today, Carlos and the team were very helpful! Super kind and friendly and gave me a great deal on a phone plan and a free screen protector. Definitely recommend getting their amazing help!
- SSSarahSep 13, 20255.0Rico and Ash were super helpful and friendly! Really appreciate the great customer service.
- ABAnnemarie BartelsAug 11, 20255.0I was very impressed for the excellent customer service at Virgin Plus at Fairview Park Mall. Raffi was very nice, helpful and knowledgeable. Ash was very professional, patient and helped with a technical issue with my phone. She went above and beyond! They will definitely have me as a repeat customer. Highly recommend!
Frequently Asked Questions About Virgin Plus
Where is Virgin Plus located?
Virgin Plus is located at 2960 Kingsway Dr, Level 1, Fairview Park, Kitchener, ON, N2C1X1, Canada.
What are the operating hours of Virgin Plus in Fairview Park?
Virgin Plus is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
What type of services does Virgin Plus offer?
Virgin Plus is a telecommunications service provider that operates as a cell phone store and cell phone repair shop.
How can I contact Virgin Plus in Fairview Park?
You can contact Virgin Plus by phone at +1 519-894-4392.
Is there a website where I can learn more about Virgin Plus?
Yes, you can visit their website at https://www.virginplus.ca for more information.
What should I know about visiting Virgin Plus in terms of time zone?
Virgin Plus in Fairview Park operates in the America/Toronto time zone.
Can I shop for electronics nearby Virgin Plus?
Yes, nearby electronics and mobile phone stores include The Source and Best Buy Canada, which you can visit before or after your trip to Virgin Plus.
Are there dining options near Virgin Plus in Fairview Park?
Yes, Booster Juice, Dairy Queen, and A&W Canada are nearby spots where you can enjoy smoothies, ice cream, or fast food.
What other retail stores are located near Virgin Plus?
Nearby retail stores include Winners, North By Northwest, Spencer's, ALDO, and Fossil, providing a variety of clothing, accessories, and home goods options.
Is there a place near Virgin Plus for a quick beauty service?
Yes, Chatters Hair Salon and Nails for You are nearby salons where you can get hair and nail treatments conveniently.