RecordXpress Kitchener

Reviews

• BB

  brianca1970

  Nov 2, 2023
  1.0
  Not impressed! I had some documents from a closed estate that I wanted shredded. I contacted RecordXpress and explained that I had a single box of documents that required shredding. The gentlemen who I spoke to on the phone assured me that my documents would be shredded securely and reviewed the qualifications of the staff on site. I asked for a price and he told me the cost was $11 per bankers box. I said that I had about that much and he advised me to bring them to their address on Ottawa Street for shredding. I arrived and called the staff person, Vanessa, and explained my needs. Vanessa came down and I brought my single box of documents into the loading area. After taking my information for the invoice, Vanessa presented me with a bill for $74.58 for my single box of documents. I explained that I had called earlier and was informed the cost would be $11. Vanessa stated that there is a six box minimum charge, so the the fee for any job between one and six boxes is $74.58. I explained that the person I spoke to did not say anything about a six-box minimum and that I would not have driven from the other side of town to pay $74.58 for a single box of documents. No apology, no explanation from Vanessa. I took my box of documents to another shredding company who gladly accepted the job for $12. I would not recommend RecordXpress or their services. If I could leave a zero-star review, I would.
• AS

  Amber Sayers

  Jun 9, 2023
  5.0
  Spoke with Vanessa over the phone and she was very helpful! Made things straightforward and easy.
• SM

  Simona Moholia

  Sep 2, 2022
  5.0
  Very nice and helpful people!
• PS

  Peter Schroeder

  Nov 26, 2019
  3.0
  edit, I received my destruction certificate on December 5, 2019. I had concerns that this company did not have a mobile shredder but Kevin advised that I would receive a document destruction certificate. 6 weeks later still no certificate. Kevin did not return my call so I called the office and got George. Shredding is done in Toronto. They only ship documents to Toronto when they have enough boxes. George was not sure if mine were even shredded yet. Said he will get to it and thats all he could do. I gave them 30 boxes of sensitive materials in mid October and have grave concerns that 6 weeks later they are still not shredded and instead are being warehoused.
• SR

  Steve Ray

  Feb 6, 2019
  5.0
  I reached out to some other document destruction companies and it appeared to be complicated, call centers, poor broken phone systems, (press 1 for...2 for...), un returned calls, I had too many boxes?? Etc. It almost seemed like seemed like I was a burden (giving them business??) I called RecordXpress and a human answered and transferred me immediately to Kevin, we discussed my requirements, and he even came down to see what I had to shred. We negotiated a very fair price and the next week a truck showed they took away my documents, I paid, and it was super easy, as it should be!! I would not hesitate in recommending The RecordXpress team to anyone who requires easy painless document destruction!! Great Job Guys!!

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