Bell

4.4
239 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
2960 Kingsway Dr, Kitchener, ON
N2C1X1, Canada

Hours

Reviews

4.4
239 reviews
5 stars
182
4 stars
17
3 stars
11
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous customers praised the staff for their exceptional service, highlighting individuals like Krysta, Mihir, and Hazel for their helpfulness and professionalism.

Knowledgeable Staff

Many reviews noted the staff's extensive knowledge about products and services, with specific mentions of how they effectively explained options and resolved issues.

Long Wait Times

Several customers expressed frustration with long wait times and insufficient staffing during busy periods, leading to a negative experience despite positive interactions with individual employees.

Mixed Experiences

While many customers had positive experiences, some reported dissatisfaction with service quality, particularly regarding unresolved issues and perceived rudeness from certain staff members.

Product Assistance

Customers appreciated the assistance provided in setting up new devices and plans, with many noting that staff went above and beyond to ensure a smooth transition.
  • CP
    Carole P
    Nov 17, 2025
    5.0
    Krysta has gone far gone well beyond helpful. I have had the privilege of dealing with her a number of times. Each time I come in she is so help full. From setting me up with a new phone to helping with an exciting line. She is definitely a keeper. Hope she stays for a long time.
  • OO
    OKADCO
    Nov 9, 2025
    5.0
    Great and professional service, thank you Krystle!
  • JM
    Justin Martz
    Nov 4, 2025
    5.0
    Mihir was excellent, helped me and my wife every step of the way. Best customer experience we’ve ever had. Thank you !!!
  • VL
    Victoria Sangmi Lee
    Nov 4, 2025
    5.0
    I visited the Bell store at Fairview Park Mall with a tricky eSIM and physical SIM issue. Mihir was amazing. He patiently helped me sort it out and explained everything clearly. Really appreciate his kind and professional support. Thanks, Mihir!
  • AG
    Anushka Guruge
    Oct 30, 2025
    5.0
    Excellent customer service by Raffy! Really appreciate the support on getting my connection back from fraud!

Frequently Asked Questions About Bell

What services does Bell Fairview Park offer?

Bell Fairview Park offers personal and business communications services including smartphones, tablets, connected devices, Bell Mobility, Satellite TV, Fibe TV, Internet, Home Phone, and Total Connect services.

What are the opening hours of Bell Fairview Park?

Bell Fairview Park is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM, with special holiday hours.