Bell

Reviews

• SB

  Shivam Barot

  Dec 31, 2025
  5.0
  Zackarie is the best
• LG

  libin george

  Dec 21, 2025
  1.0
  Bad customer service
• NE

  Nancy Elliott

  Dec 15, 2025
  5.0
  I am back in business with a new phone given superb customer service from Zac
• DM

  Dr. Michael Hefferon- Medical Myths

  Dec 15, 2025
  5.0
  Excellent skill set with Zachary’s at Bell store in Kingston centre 1040 Princess st. Billing was incorrectly linked. Zacharie spent a long time resetting the account. I don’t want to be disconnected! He’s a pleasant employee, and valuable attributes.
• LW

  Leanne Wilkinson

  Nov 22, 2025
  2.0
  I feel completely misled and taken advantage of. Looking back, I should have walked out the moment the sales rep, Brad, claimed he could lower my monthly bill only if I paid $550 upfront. He pitched it as a better deal than what Bell could offer directly: “Pay $550 and I can drop your monthly bill by $30.” After pushing back, he suddenly dropped the amount to $350—a clear sign he had far too much room to “negotiate.” I should have recognized that as the first red flag. I agreed to the $350 and was handed a pile of “bonus” accessories as if that somehow justified the cost. It felt off, but the bigger shock came later. Once I got home, I checked the upgrade offers directly through my Bell app—and the offer for my other line was better than what Brad claimed Bell was offering at the store. No inflated costs. No supposed “mandatory” down payment. No gimmicks. This location is clearly not operating like a standard Bell store, and based on my experience, it absolutely should be investigated. The staff rely on slick, misleading sales tactics that border on predatory. For years, I dealt directly with Bell by phone and always managed to negotiate fair upgrades without any of this nonsense. But this time, I was lured back into the store with the promise that, as a franchise, they had “extra leverage” to give me a better deal than Bell could offer. That was a lie. If you’re reading this, learn from my mistake—skip this store entirely and deal directly with Bell. I wish I had.

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