Business Details
About
Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.
Location
Hours
Reviews
4.0
270 reviews
5 stars
185
4 stars
16
3 stars
10
2 stars
5
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of individuals like Ali, Mohamad, and Rick for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were also significant complaints about rude staff and poor service, particularly regarding returns and problem resolution.
Sales Process
Customers appreciated the seamless sales process and the ability to find good deals, although some expressed frustration with unclear pricing and contract details.
Store Environment
The store was noted for being clean and organized, but some customers found it too quiet, lacking background music to enhance the shopping experience.
- KRKhalidah Rizwan5 days ago1.0The customer service representatives here are least courteous, they refused to provide any support on online account issues and application.
- YCyan camaDec 28, 20251.0Very Disappointing Customer Service: Rep name is Ricky. I recently visited this mobile store, hoping to get some help with a few issues I was experiencing with my device. Unfortunately, the customer service was extremely underwhelming. The staff seemed disinterested in helping me and were unwilling to go out of their way to find a solution to my needs. When I asked for assistance, they simply directed me to generic options without offering any real support or trying to understand the specific issue I was facing. It’s really frustrating when you feel like your concerns aren’t being taken seriously. I expected better service, especially from a place that sells mobile devices, where customer support should be a priority. I won’t be coming back here for any future needs.
- EHEmranul HuqDec 27, 20251.0Bell recently messed up my account and completely deleted my profile on their end without any explanation. I have no idea why this happened, and no one at Bell was able—or willing—to explain it. As a result, I lost my internet service and was without Wi-Fi for more than five days. Instead of fixing the issue, they kept telling us to contact customer service and technical support over and over again. These departments clearly do not communicate with each other at all. Every time we called, we had to start from the beginning because Bell never provided a proper reference number or case history. I had to explain everything repeatedly, take my own notes, and pass information between agents as if fixing their mistake was somehow my responsibility. Over five days, every single agent made a different error and still couldn’t resolve the issue. When they finally sent a technician, it was a complete mess: wrong address, wrong assignment, and the technician himself asked us what he was supposed to do. That says everything about how broken their system is. They also created multiple “dry loop” numbers incorrectly—first for a business account even though my service is residential, and the second time for the wrong address. After waiting four days, they told us they needed to create yet another dry loop number and wait an additional three days. This level of incompetence is unbelievable. Because of this situation, I was unable to complete my job applications, and my daughter couldn’t submit her university application. We repeatedly begged for help, but Bell showed zero accountability and zero urgency. In the end, we had no choice but to cancel the service. Ironically, only after cancellation did they offer a cellphone plan, which felt completely disconnected from the problem they created. Instead of resolving a serious issue, they made everything so complicated that giving up felt like the only option. This is by far the worst customer service and technical support experience I have ever had. The agents were careless, uncoordinated, and incompetent, with no sense of responsibility or ownership. Bell has a serious accountability problem, and customers pay the price!!! I will never go back to bell!!
- PMPatrick MullenDec 27, 20255.0A big thanks to Tashu today for all his help today. It definitely was worth going into the Bell store versus doing this online.
- SMStrawbry moonDec 9, 20255.0Wonderful service from Mohammed! We had a complicated bunch of stuff to get sorted out, and he was intelligent, patient, and thorough. We got home phone, wi-fi, T.V., and cell phone service straightened out. Mohammed knows what he’s doing, and made it easy for us.
Frequently Asked Questions About Bell
What types of products and services does Bell offer at its Kanata location?
Bell offers smartphones, tablets, connected devices, accessories, and services including Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
What are the operating hours for the Bell store in Kanata Centrum Shopping Centre?
The store is open Monday to Friday from 9:30 AM to 8:00 PM, Saturday from 9:30 AM to 6:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is the Bell store located in Kanata?
It is located at 510 Earl Grey Dr, Kanata Centrum Shopping Centre, Kanata, ON, K2T1B6, Canada.
Which payment methods are accepted at the Bell Kanata store?
They accept American Express, Cash, Check, Mastercard, and Visa.
Does Bell Kanata offer support for home phone and smart home security services?
Yes, Bell provides reliable home phone services and smart home security solutions at this location.
What brands can I find at the Bell store in Kanata?
You can find Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect.
Is the Bell store at Kanata Centrum Shopping Centre accessible via public transportation or nearby landmarks?
Yes, the store is conveniently located within Kanata Centrum Shopping Centre, near places such as LCBO and Joey's Only Seafood Restaurant, which can help guide you if visiting the area.
What dining options are available near the Bell store in Kanata?
Nearby dining includes Joey's Only Seafood Restaurant, Extreme Pita for Mediterranean fare, Moxies Kanata Restaurant and Moxie's Grill & Bar, as well as Kelsey's Restaurants and McDonald's for fast food.
Are there any financial services near the Bell Kanata location that customers can visit?
Yes, clients can find financial assistance and banking nearby at easyfinancial Services, CIBC, and TD Bank Financial Group.
What other types of stores and services are close to the Bell Kanata store?
Nearby you can find a variety of stores and services including a discount store (Dollarama), hair salons (First Choice Hair), travel agents (Ask Wright Vip Travel, Marlin Travel), optical care (Laurier Optical), and a video game store (EB Games).