Bell

Reviews

• HO

  Holly O'Connor

  4 days ago
  1.0
  argumentative, dismissive, impatient employees
• PV

  Phil Verhey

  Aug 14, 2025
  1.0
  Store employee lied about competitor's rates & plans in an attempt to make a sale. Lied that phones at other providers are only "leases" and must be returned to the company after 2 years. Then got angry and argumentative when caught in her lie. Lied that she has anything to do with BELL and lied that she had the power to fix an issue that she was directed to fix by the online technical support team. Gaslighting and illegal sales tactics. DO NOT GO TO BELL.
• KG

  Kyle Gerich

  Sep 20, 2020
  1.0
  Rude, useless, unhelpful staff. Never again.
• DH

  Dale Hajas

  Jun 4, 2019
  5.0
  A HUGE shout-out to Margaret at BELL in Huntsville Place Mall!!! A very elderly friend bought a new smart phone and cancelled her land line. Margaret spent untold time and patience walking her through the purchase and switch. Then, this 90+ year old found she couldn't manage the cell phone after all. We called BELL and Margaret said to bring it back in pristine condition and she'd do a refund, a contract cancellation etc. But....the interior cardboard sleeve had been written on rendering it less than pristine and creating a $150 damage fee. Margaret called other stores, her head office and searched the storage room. THEN she called recent purchasers to see if they still had an envelope. One did and gave it to us!! Margaret called and gave us the good news. I should add that she was unfailing kind, polite, and oh-so-patient. No eye rolling or even a hint that my friend was causing her hours of extra work that benefited her not at all! Kudos to Margaret for her truly exemplary customer service.

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