Business Details
About
Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop
Location
Hours
Reviews
4.2
324 reviews
5 stars
233
4 stars
25
3 stars
11
2 stars
9
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and patience, particularly highlighting employees like Sierra, Mackenzie, and Joshil.
Product Knowledge
Staff members were frequently noted for their expertise in explaining products and services, helping customers choose the right plans and devices.
Mixed Experiences
While many reviews were positive, there were significant complaints about poor customer service experiences, particularly regarding billing issues and lack of follow-up.
Efficiency
Several customers reported quick and seamless service when upgrading phones or resolving issues, with many transactions completed in under an hour.
Frustration with Billing
Multiple reviews expressed dissatisfaction with billing practices, including being charged for services not used and lack of clarity during the switching process.
- KKKeri2 days ago5.0Excellent service from Joshil! Very helpful, and got me find the best deals for my needs. Both phone and Internet services were set up. 10/10 recommend
- BHBill Hamilton6 days ago5.0Mackenzie spent hours with my wife who had locked herself out of her phone she was careful and considerate and made sure to go above and beyond her job i hope shes the manager because the professionalism is beyond. Thank you mackenzie happy holidays.
- GOgabriel ortizNov 15, 20255.0I went to virgin mobile yesterday with the intention to get a phone and I just wanna say the customer service was out of this world honesty, Vanessa W was the best sales representative. I have spoken in my whole life. She made the process easy and fast and make sure I understood everything before advancing to the next step I just wanna say give this girl a raise and make sure not to let her go. Thank you, Vanessa W.
- DBDalb BoileauNov 13, 20255.0we were so impressed with vanessa she worked so hard to help with all our issues she is amazing wish i could give her 100 star review she is the best
- JVJeffrey VernonNov 10, 20255.0Was a great customer service from mackenzie combs...she was so nice to me, in helping me to find an iphone at a reasonable cost...really apreciate your service mackenzie
Frequently Asked Questions About Virgin Plus
What are the regular business hours for Virgin Plus at Lime Ridge Mall?
Virgin Plus at Lime Ridge Mall is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:30 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Where is Virgin Plus located within Lime Ridge Mall?
Virgin Plus is located at 999 Upper Wentworth St, Level 1, Lime Ridge Mall, Hamilton, ON, L9A4X5, Canada.
What services does Virgin Plus offer at this location?
Virgin Plus offers telecommunications services, cell phone sales, and cell phone repair services.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and not closed.
What is the contact phone number for Virgin Plus at Lime Ridge Mall?
You can reach Virgin Plus at Lime Ridge Mall by calling +1 905-389-0160.
Where can I find more information about Virgin Plus services online?
More information about Virgin Plus can be found on their website at https://www.virginplus.ca.
What nearby clothing stores can I visit when shopping at Lime Ridge Mall?
Nearby clothing stores at Lime Ridge Mall include American Eagle Outfitters, Tommy Hilfiger, Reitmans, Bentley, Dynamite, Windsor, and La Vie en Rose. You can browse a variety of fashion options before or after visiting Virgin Plus.
Are there other mobile phone or telecommunications stores near Virgin Plus at Lime Ridge Mall?
Yes, nearby mobile phone and telecommunications stores include chatr Mobile, Rogers, Koodo Mobile - Lime Ridge Mall, and Virgin Mobile Canada. These options provide additional choices for mobile devices and services.
What dining options are available near Virgin Plus within Lime Ridge Mall?
You can enjoy dining at several nearby places including Thai Express, Extreme Pita, New York Fries - Lime Ridge Mall, Booster Juice, and Second Cup, perfect for a meal or snack when visiting the mall.
Are there any beauty or personal care stores near Virgin Plus at Lime Ridge Mall?
Yes, nearby beauty and personal care stores include Salon Mirage & Spa, Sephora, Bath & Body Works Canada, Total Image Salon, and Chatters Hair Salon, offering various cosmetic and hair care products and services.