Virgin Plus

Reviews

• AM

  Aryan Makkar

  5 days ago
  5.0
  Amazing experience here at the store. Ishaan and Joshil helped me with getting a new phone. They suggested some of the best plans in the mall. I roamed around and they were genuinely helpful.
• CC

  Carla

  Feb 22, 2026
  5.0
  I had such a great experience working with Waleed W! He helped me get new phones for my teens and truly went above and beyond to make sure we got an amazing deal. He was patient, knowledgeable, and made the whole process easy and stress-free. It’s rare to find someone who genuinely cares about helping customers, and Waleed definitely does. Highly recommend this store if you want honest advice and great service!
• EC

  Erin Crook

  Feb 20, 2026
  5.0
  Joshil was incredibly helpful in getting me set up with a new phone. He answered all of my questions and was so patient throughout the whole process. He made everything go smoothly and explained everything step by step. I will definitely return to Virgin for future cell phone needs and share this experience with friends.
• ZW

  Zack Watts

  Feb 11, 2026
  1.0
  When I signed up the attendant input my last name wrong. I wasn't shown the information entered and she had my ID as well. Once it was done and I noticed the error when the contract was emailed to me. I asked her to fix it, she said she can't I have to call customer service. Which was 30 mins on hold to find out I have to email another division to take X amount of business days to correct the error. The lack of attention to detail is pretty terrible and the lack of empathy or care that you caused the issue, that I now need to fix, was pretty poor.
• MH

  Manjit Hari

  Feb 10, 2026
  5.0
  I had a great experience working with Joshil for my Bell connection. He handled the entire process extremely well and made everything simple and stress-free for me. The setup was literally completed within minutes. He clearly explained every step, answered all my questions, and made sure I understood everything. I’m very happy with the service provided — it was quick, smooth, and truly excellent. Highly recommend Joshil if you’re looking for fast and reliable help!

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