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Virgin Plus

4.3
(398 reviews)

Business Details

999 Upper Wentworth St, Level 1, Hamilton, ON
L9A4X5, Canada
(905) 389-0160
https://www.virginplus.ca

About

Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop

Location

Virgin Plus
999 Upper Wentworth St, Level 1, Hamilton, ON
L9A4X5, Canada

Hours

Reviews

4.3
398 reviews
5 stars
303
4 stars
25
3 stars
11
2 stars
9
1 star
50
  • AM
    Aryan Makkar
    5 days ago
    5.0
    Amazing experience here at the store. Ishaan and Joshil helped me with getting a new phone. They suggested some of the best plans in the mall. I roamed around and they were genuinely helpful.
  • CC
    Carla
    Feb 22, 2026
    5.0
    I had such a great experience working with Waleed W! He helped me get new phones for my teens and truly went above and beyond to make sure we got an amazing deal. He was patient, knowledgeable, and made the whole process easy and stress-free. It’s rare to find someone who genuinely cares about helping customers, and Waleed definitely does. Highly recommend this store if you want honest advice and great service!
  • EC
    Erin Crook
    Feb 20, 2026
    5.0
    Joshil was incredibly helpful in getting me set up with a new phone. He answered all of my questions and was so patient throughout the whole process. He made everything go smoothly and explained everything step by step. I will definitely return to Virgin for future cell phone needs and share this experience with friends.
  • ZW
    Zack Watts
    Feb 11, 2026
    1.0
    When I signed up the attendant input my last name wrong. I wasn't shown the information entered and she had my ID as well. Once it was done and I noticed the error when the contract was emailed to me. I asked her to fix it, she said she can't I have to call customer service. Which was 30 mins on hold to find out I have to email another division to take X amount of business days to correct the error. The lack of attention to detail is pretty terrible and the lack of empathy or care that you caused the issue, that I now need to fix, was pretty poor.
  • MH
    Manjit Hari
    Feb 10, 2026
    5.0
    I had a great experience working with Joshil for my Bell connection. He handled the entire process extremely well and made everything simple and stress-free for me. The setup was literally completed within minutes. He clearly explained every step, answered all my questions, and made sure I understood everything. I’m very happy with the service provided — it was quick, smooth, and truly excellent. Highly recommend Joshil if you’re looking for fast and reliable help!

Frequently Asked Questions About Virgin Plus

What are the regular business hours for Virgin Plus at Lime Ridge Mall?

Virgin Plus at Lime Ridge Mall is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:30 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Where is Virgin Plus located within Lime Ridge Mall?

Virgin Plus is located at 999 Upper Wentworth St, Level 1, Lime Ridge Mall, Hamilton, ON, L9A4X5, Canada.

Brand Certified Facts from Virgin Plus

This information is certified by Virgin Plus and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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