Bell

4.4
521 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
999 Upper Wentworth St, Hamilton, ON
L9A4X5, Canada

Hours

Reviews

4.4
521 reviews
5 stars
415
4 stars
24
3 stars
13
2 stars
4
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Khurram, Shaquille, and Maruf, highlighting their patience and knowledge.

Mixed Experiences

While several reviews were positive, some customers reported negative experiences, particularly regarding misleading information and poor service from certain representatives.

Product Knowledge

Customers appreciated the staff's expertise in helping them choose and set up their devices, with many noting the thorough explanations provided.

Store Environment

Several reviews mentioned a welcoming atmosphere and friendly interactions, although some noted issues with wait times and staffing levels.
  • RS
    rojan saladeen
    1 day ago
    5.0
    I rarely write reviews, however, when the customer experience far exceeds the expectation it is worth sharing with others. Michael is the manager at the Bell Store and I had been a loyal mobile with Bell for more than 20 years. A recent promotion was only for new customers and I had ported out my number to another carrier in order to take advantage of the deal at Costco. I tried porting back my number after a couple days and Bell was blocking the transfer saying it was the other provider not wanting to acknowledge the request. I went to Limeridge Mall to get an explanation from Chatr and the service representative explained there was no transfer request made from Bell. Frustrated, I happened to stumbled into the Bell store, met Michael who identified my account had transitioned to suspended when the number was ported . He took the time to call his back office to confirm his findings and navigated the system to let me know it will be lifted after January 10, 25. He explained being an old grandfathered plan, it had this stipulation attached to it. I felt relieved quite satisfied with his service. Thank you so much Michael!
  • AS
    Alejandra Sifontes
    Jan 2, 2026
    5.0
    I called this Bell store looking for a specific phone and John took my call. He was nice and attemptive, which I appreciated. When I went in to get the new phones for both my fiancé and me, Maruf was able to help me with the phone plan and set up. He was also very helpful in assisting me in switching over and getting my fiancée under the same account as me. Overall very satisfied with my experience at this Bell store!
  • EG
    Edwin Gonzalez
    Dec 26, 2025
    5.0
    Khurram was incredibly helpful I’ll and knowledgeable. I appreciate how quick it was to set up two lines
  • RV
    Rebecca Victoria
    Dec 23, 2025
    5.0
    Today was best day I got best deal and customer service was great MARUF WAS AMAZING 👏 I LOVE THIS PLACE 😀 ❤️
  • DV
    Daniel Vrbos
    Dec 11, 2025
    5.0
    My friend and I walked into Bell and we were met with the warmest of welcomes by Sierra and the rest of her team. Great sense of humour and incredible personality, Sierra was nothing short of fantastic. 10/10 :)

Frequently Asked Questions About Bell

Where is the Bell store located in Hamilton?

The Bell store is located at 999 Upper Wentworth St, Level 1, in Lime Ridge Mall, Hamilton, ON, L9A4X5, Canada.

What are the Bell store's operating hours?

The Bell store is open Monday to Friday from 10:00 to 21:00, Saturday from 09:30 to 18:00, and Sunday from 11:00 to 18:00.