Bell

3.9
174 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone Store
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
75 Centennial Pky N, Hamilton, ON
L8E2P2, Canada

Hours

Reviews

3.9
174 reviews
5 stars
118
4 stars
5
3 stars
6
2 stars
4
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff received high praise for their knowledge and helpfulness, while others were criticized for rudeness and lack of professionalism.

Staff Knowledge

Several customers highlighted the expertise and helpfulness of specific staff members like Christine, Allen, and Huda, who provided excellent assistance.

Sales Practices

Concerns were raised about aggressive sales tactics and upselling, with some customers feeling pressured into purchasing unnecessary packages.

Service Issues

Numerous complaints about service delays and difficulties in resolving issues, particularly regarding account management and installation.

Store Environment

Some customers noted a clean store and friendly atmosphere, while others reported unprofessional behavior from staff.
  • AM
    Aislinn Micallef
    Nov 15, 2025
    5.0
    Hasib is the BEST! 🙌 I went in to buy a phone and ended up saving way more money than I expected. He literally went above and beyond, taking his time to research and make calls just to find me the biggest discount possible. You could tell he genuinely cared. I swear he was more excited about me saving money than I was! 😂 His customer service was amazing, super friendly, and you can tell he loves helping people. If you ever need a new phone, go see Hasib.
  • TN
    Tommy N
    Oct 21, 2025
    5.0
    Staff was knowledgeable and helpful
  • JR
    Jenny Ricottone
    Oct 3, 2025
    1.0
    I couldn’t be more disappointed with bell and their door to door reps. They are so aggressive come back multiple times because they won’t take no for an answer. Then offer us a great price and 450$ in prepaid visas that we will get after 2 billing cycles.. the rate has increased twice already since march and no gift cards are being sent. Bell Canada is saying the sales rep didn’t input the code correctly and the sales rep says bell Canada is wrong and all my neighbours already got their gift cards. I will be sharing with anyone who wants to listen to tell them how disappointed I am
  • CT
    Chris Townshend
    Aug 12, 2025
    1.0
    Trying to cancel beel from outside the country is a nightmare we dont live in canada anymore and they're still trying to either sell us service or trying to get us to put our service on a family member, hands down the worst company ever, never again would we use your service or recommend them to anyone,.
  • SB
    Signe Baldacchino
    Aug 7, 2025
    5.0
    Mani has been amazing. He set up my phones, accounts and got me the best accessories for my smartphone. He is a star ! Hayden was also fantastic! He really went the extra mile to ensure I was taken care of.

Frequently Asked Questions About Bell

What products and services does Bell Eastgate Square offer?

Bell Eastgate Square offers smartphones, tablets, connected devices, Bell Internet, TV services, home phone, and smart home security products.

What are the store hours for Bell Eastgate Square in Hamilton?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.