Bell

4.3
303 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
25 The West Mall, Etobicoke, ON
M9C1B8, Canada

Hours

Reviews

4.3
303 reviews
5 stars
236
4 stars
16
3 stars
5
2 stars
2
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting individuals like Ricky, Christine, and Kashish for their professionalism, patience, and helpfulness.

Technical Support

Customers appreciated the knowledgeable assistance provided for technical issues and device setups, with several reviews mentioning successful troubleshooting and data transfers.

Mixed Experiences

While many reviews were positive, there were notable complaints about poor service from some staff members, indicating inconsistency in customer experiences.

Store Environment

Some customers reported long wait times and understaffing during busy periods, suggesting a need for better staffing to handle customer volume.
  • KZ
    Krystal zhang
    2 days ago
    1.0
    服务特别差 一进门没有人服务 好不容易找了一个服务人员态度很不屑 问什么都不知道 说要打电话给bell才可以解决 真不知道开这么一个店在这里干什么
  • BB
    Bahram Bolough
    4 days ago
    5.0
    Received an excellent and professional service from Christine. She went above and beyond with our request.
  • TC
    Tre C
    Jan 2, 2026
    5.0
    I was having major problems with switching a number from an existing Bell line to a new line also with Bell. This caused issues as I was not a bell customer prior to this but had a bell device provided by my employer. I choose to keep the existing number, which caused issues in the system. Rachel at the Sherway store was very understanding and help full. Previously I had spent 1.5 hours in the store. Plus 2 hours on the phone only to be told to return to the store to correct the issue. Rachel was very very very understanding and solved all my issues. Give this Woman a raise, she kept me a client, I was beyond ready to walk.
  • LW
    Lori Ward
    Dec 30, 2025
    5.0
    Busy Boxing Day week for 2 people working @ Bell Sherway, but they did it. Team work. They made me very & saved me money. Best customer service @ Bell Sherway! Thank you 🤩
  • SB
    Sundus Bihi
    Dec 18, 2025
    5.0
    I came to this location several times and had a very positive experience. The customer service is excellent, and clients are treated with great care and professionalism. I would like to sincerely thank the staff for their support, especially Rachel, who demonstrated outstanding work skills, professionalism, and a very welcoming attitude. Rachel She helped me with everything I needed and provided clear, satisfactory answers to all my questions. Whether it was about my Bell line or resolving technical issues, she handled everything efficiently and patiently. I truly appreciate her dedication, patience, and excellent service

Frequently Asked Questions About Bell

Where is the Bell store located in Etobicoke?

The Bell store is located at 25 The West Mall, Level 1-8905, Sherway Gardens, Etobicoke, ON, M9C1B8, Canada.

What are the operating hours of the Bell store at Sherway Gardens?

The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM. Special holiday hours may vary, with some days opening as early as 8:00 AM and closing up to 9:30 PM.