FedEx Ship Centre

Reviews

• AR

  Aracely Reyes

  Nov 15, 2025
  1.0
  Imagine this: You get a notification that a package is being delivered by FedEx and you have the option to manage the delivery. Your partner is sick with flu at home and you work a strict 9 to 5, Monday to Friday. So, you request the package to be held at a convenient pick up location. You submit the request, FedEx says they got it. A few days later, you get a call at work. Your partner, confused, says they got a package from FedEx and that they paid duties on it. You think: Huh, that's weird and a little annoying but fine, we got the package, that's what matters. No problem. A week goes by, suddenly your phone has two angry voicemails. It's FedEx. They want to know if you've picked up the package. The tracking# they give you matches the package your partner got a week ago. They then tell you the duties are owed and if you don't pay it they will mail and email invoices and escalate to collections. You accidentally delete the 1st and calmer message of the 2. Having heard the second, you call customer service. The representative doesn't believe you. They begrudgingly create a ticket because they swear there's no way the package was delivered. Within 24 hours, you speak to 3 customer service reps. Your story has been consistent throughout: You have the receipts from the driver, you have proof that the Tracking number is attached to your delivery and the receipts. Instead of taking a few moments to look at the tracking and find out from shipping center what happened, via email you are accused of: witholding additional tracking numbers, having received 2 totally different parcels than the one being disputed, clearly your partner is lying or received a completely different parcel, this is just a big miscommunication but it's your fault, not the drivers. They at one point even state that the duties amount your partner paid is twice the amount showing on the system, so clearly you're lying. You're asked over and over to hand over receipts and the tracking, which you do, and each additional email is more and more insulting. Throughout, you call their bluff: If they swear they never delivered the package, that stopped tracking and movement the same day that a package was delivered and paid for, then they should be able to locate and physically produce the package. Then, suddenly an email arrives swearing they never implied or accused you of anything and it was all just a technical error, and the driver may have been training a newbie and he made a boo boo and the last scan was just an "error" too! And yet, they still want a receipt that shows the payment was posted. But they didn't do anything wrong, and the drivers shouldn't be held accountable for just "doing their jobs". It was just a big misunderstanding. Wha I just described is the insane experience I am having with FedEx. Now, Amanda who's responsible for the back and forth is refusing to not just escalate but also refund the overage she hrrself said we paid. Im going to post screenshots of some quotes from her emails. Bottom line, this situation never should have escalated if the drivers just did their jobs properly. But then, three representatives made it worse by going on the defensive and just assuming we didn't want to pay the duties when that's exactly what we did. We just wanted to be left alone. Avoid this company, because not only are they incapable of following simple instructions, they're clearly not training the new staff to do better. I've asked for a supervisor because this situation was completely blown out of proportion and mishandled. I've explained to my shipper everything and they are blacklisting FedEx. Everyone should do the same. My next step is to get the BBB involved if I don't get my refund. FedEx, this was unnecessary and outrageous. Congrats on being the definition of victim blaming and gas lighting
• MD

  Matin Davanizadeh

  Nov 15, 2025
  5.0
  Perfect experience every single time
• AS

  Aeron Louise Sosa

  Nov 7, 2025
  1.0
  my package was delayed twice because of incompetent employees, they told me that our buzzer is not working, but on the contrary our buzzer is working perfectly because other shipment carriers were able to deliver their packages for those 2 days that my packaged were supposed to delivered, so that means the delivery guy was lying about our buzzer not working. No one buzzed in for my shipment they’re just being lazy. i paid for it to be delivered not to be picked up by myself.
• HN

  harshal Niwate

  Nov 1, 2025
  1.0
  I’m very disappointed with the delivery experience. Even though I was inside my house the entire time, FedEx marked the package as undeliverable. No one called, texted, or attempted to reach me before returning the package. This reflects extremely poor customer service and an unprofessional delivery process. I also visited the FedEx location and called them to hold the package, but it had already been returned.
• NP

  Nikita Parab

  Oct 11, 2025
  1.0
  Poor service. They attempted delivery, but no one contacted me, I didn’t receive any call, email, or notification. They simply left a note saying “attempted delivery.” When I called customer service, the communication was inconsistent. One representative told me I could not pick up the package myself because the shipper had restricted it to be delivered only to me. However, when I called again, another representative said I could pick it up. My question is, how am I supposed to know what to do when your team gives contradictory information? Please provide your delivery drivers with phones or a way to contact customers directly. How are we supposed to know when a package is arriving if no time or prior notification is provided? Poor delivery service and poor customer support overall.

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