FedEx Ship Centre

Reviews

• AM

  Achinto Moitra

  1 day ago
  1.0
  They are Delivering but even after updating the instructions the delivery person never looks into the instructions and the packages go back
• HK

  Hilary Kerr

  Jan 5, 2026
  5.0
  Just had a lovely experience at this location. I was sending an international shipment and did not realize I needed 3 copies of the shipping label and customs declaration. Instead of making me carry back home the 40lb box to print the additional pages, the older asian gentleman that was assisting me helped to cut out my labels from the box and photocopy it for me. Saved me a ton of hassle, and I really appreciated it
• BJ

  Bipana Jirel

  Dec 23, 2025
  1.0
  They didn’t even call me while delivering. this is yesterday and today, How I will know that you are here to deliver. They scheduled my order to be delivered at 8pm and now tracking details shows unable to deliver at 10:48am. Now, notice as pick up at 6pm. I paid to be delivered at my home not to be picked up and those are a large boxes of luggage. What they are up to with their jobs.
• LW

  Lion Walker

  Dec 2, 2025
  1.0
  Absolutely terrible service from FedEx. My Walmart package was supposed to be delivered on Monday, and now it’s Tuesday with still nothing. Then a very rude lady from FedEx calls me and claims Walmart “didn’t give them the correct address.” Really? I went straight to the tracking page and the address was EXACTLY the same as the one on my Walmart account — the same address FedEx has delivered to many times before. Let’s be honest: the lady flat-out lied. FedEx always pulls this nonsense whenever they’re busy. Instead of being honest, they make up excuses and blame customers just to delay deliveries. It’s pathetic, unprofessional, and a perfect example of how NOT to run a business. I am beyond disappointed.
• AR

  Aracely Reyes

  Nov 15, 2025
  1.0
  Imagine this: You get a notification that a package is being delivered by FedEx and you have the option to manage the delivery. Your partner is sick with flu at home and you work a strict 9 to 5, Monday to Friday. So, you request the package to be held at a convenient pick up location. You submit the request, FedEx says they got it. A few days later, you get a call at work. Your partner, confused, says they got a package from FedEx and that they paid duties on it. You think: Huh, that's weird and a little annoying but fine, we got the package, that's what matters. No problem. A week goes by, suddenly your phone has two angry voicemails. It's FedEx. They want to know if you've picked up the package. The tracking# they give you matches the package your partner got a week ago. They then tell you the duties are owed and if you don't pay it they will mail and email invoices and escalate to collections. You accidentally delete the 1st and calmer message of the 2. Having heard the second, you call customer service. The representative doesn't believe you. They begrudgingly create a ticket because they swear there's no way the package was delivered. Within 24 hours, you speak to 3 customer service reps. Your story has been consistent throughout: You have the receipts from the driver, you have proof that the Tracking number is attached to your delivery and the receipts. Instead of taking a few moments to look at the tracking and find out from shipping center what happened, via email you are accused of: witholding additional tracking numbers, having received 2 totally different parcels than the one being disputed, clearly your partner is lying or received a completely different parcel, this is just a big miscommunication but it's your fault, not the drivers. They at one point even state that the duties amount your partner paid is twice the amount showing on the system, so clearly you're lying. You're asked over and over to hand over receipts and the tracking, which you do, and each additional email is more and more insulting. Throughout, you call their bluff: If they swear they never delivered the package, that stopped tracking and movement the same day that a package was delivered and paid for, then they should be able to locate and physically produce the package. Then, suddenly an email arrives swearing they never implied or accused you of anything and it was all just a technical error, and the driver may have been training a newbie and he made a boo boo and the last scan was just an "error" too! And yet, they still want a receipt that shows the payment was posted. But they didn't do anything wrong, and the drivers shouldn't be held accountable for just "doing their jobs". It was just a big misunderstanding. Wha I just described is the insane experience I am having with FedEx. Now, Amanda who's responsible for the back and forth is refusing to not just escalate but also refund the overage she hrrself said we paid. Im going to post screenshots of some quotes from her emails. Bottom line, this situation never should have escalated if the drivers just did their jobs properly. But then, three representatives made it worse by going on the defensive and just assuming we didn't want to pay the duties when that's exactly what we did. We just wanted to be left alone. Avoid this company, because not only are they incapable of following simple instructions, they're clearly not training the new staff to do better. I've asked for a supervisor because this situation was completely blown out of proportion and mishandled. I've explained to my shipper everything and they are blacklisting FedEx. Everyone should do the same. My next step is to get the BBB involved if I don't get my refund. FedEx, this was unnecessary and outrageous. Congrats on being the definition of victim blaming and gas lighting

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