Bell

4.3
341 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
1 Bass Pro Mills Dr, Concord, ON
L4K5W4, Canada

Hours

Reviews

4.3
341 reviews
5 stars
261
4 stars
15
3 stars
8
2 stars
6
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ishan, Josh, and Thujeeban for their exceptional service.

Mixed Experiences

While many reviews highlighted positive interactions, there were notable complaints about unprofessional behavior from some staff members, particularly regarding a negative experience with a salesman named Thujeeban.

Sales Process

Customers appreciated the smooth and efficient sales process, with several reviews mentioning that staff took the time to explain options clearly and help customers find the best deals.

Long Wait Times

Some customers reported long wait times for assistance, particularly during busy periods, which affected their overall experience.
  • CM
    Cece M
    1 day ago
    1.0
    My Internet service has been down for 24 hours and they’re not doing anything to fix it. I work from home and I’ve already had to miss a shift because I have no Internet in my house that I pay for.
  • JJ
    Jesse Johnstone
    1 day ago
    5.0
    Thujeeban provided great support and assistance resolving a challenge that another store and Bell 1-800 couldn’t figure out
  • AA
    Amanda Anderson
    Dec 31, 2025
    5.0
    Ishan cleared my quires and provided valuable information. It was pleasure to talk with him. Highly recommend
  • PT
    Par Taank
    Dec 31, 2025
    5.0
    Marco at this Bell store is one of the hardest-working and most efficient people I’ve seen in the service industry. His knowledge of cell phone plans is outstanding, and his efficiency and clear communication make the entire process smooth and stress-free. He takes the time to help every customer properly and makes sure you leave with exactly what you need. Truly elite customer service.
  • AA
    Az
    Dec 21, 2025
    5.0
    Gigi was super friendly, answered all my questions and went above and beyond to make sure I got the best deal available. The whole process was taken care of very smoothly and I am very pleased with the overall experience. I would highly recommend this store and the team for the exceptional service I received

Frequently Asked Questions About Bell

What services does the Bell store at Vaughan Mills offer?

The Bell store at Vaughan Mills offers personal and business communications services, including smartphones, tablets, connected devices, Bell Mobility, Bell Satellite TV, Bell Internet, Bell Home Phone, and Bell Total Connect services.

Where is the Bell store located in Vaughan Mills?

The Bell store is located at 1 Bass Pro Mills Dr, Level 1-116, Vaughan Mills, Concord, ON, postal code L4K5W4, Canada.