Bell

4.1
773 reviews

About

Telecommunications Service ProviderTelephone CompanyInternet Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best Internet technology and TV service, reliable phone and smart home security.

Location

Bell
25 Peel Centre Dr, Brampton, ON
L6T3R5, Canada

Hours

Reviews

4.1
773 reviews
5 stars
562
4 stars
26
3 stars
17
2 stars
9
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some representatives like Tayo, Mukesh, and Aadish received high praise for their professionalism and helpfulness, others like Manav and Vasu faced criticism for rudeness and unprofessional behavior.

Sales Experience

Several customers reported positive experiences with sales representatives who provided good deals and clear explanations, particularly mentioning Tayo, Mukesh, and Nimish.

Staff Attitude

There are significant concerns regarding staff attitude, with some customers describing experiences as rude or dismissive, particularly with certain employees like Manav and Vasu.

Efficiency

Many customers appreciated the efficiency of the service, especially when dealing with phone upgrades and plan changes, highlighting the smooth processes facilitated by staff like Tayo and Aadish.

Store Environment

Some reviews noted a lack of attention from staff, with reports of employees being more focused on personal conversations than assisting customers, leading to frustration among patrons.
  • CP
    Chandelle Poirier
    1 day ago
    5.0
    We had the best experience here. Demarcus was amazing and super helpful. We came in with broken phone and walked out with a new phone and all our information transferred. Thank you, Demarcus!!
  • EA
    Ebuka Abulu
    1 day ago
    5.0
    Demarcus was such a pleasure working with me to get a new phone. very patient, kind, informative and understanding of my needs to switch from Roger’s to bell. Will bring my girlfriend for my next activation!
  • JG
    Jessica Goncalves
    Nov 16, 2025
    5.0
    Tayo was an amazing rep. He was knowledgeable and thorough in explaining our options. He helped us with everything we needed and went above and beyond with customer service. I would highly recommend this location and his service.
  • TL
    Tysha Latchana
    Nov 4, 2025
    5.0
    I recently visited Bell at Bramalea mall to get a new iPhone and I had an excellent experience thanks to Joshua. He was extremely helpful, knowledgeable, and patient throughout the entire process. He took the time to explain all the features and options clearly and made sure I was comfortable with my new phone before leaving the store. Customer service like this really makes a difference. Thank you for making the experience smooth and enjoyable!
  • ZS
    Zoheb Siddiqui
    Oct 29, 2025
    5.0
    Huge thanks to Rohit at the Bell – Bramalea City Centre location. I came in stressed about a billing error on my internet plan. Rohit reviewed my account, explained each charge in plain language, and noticed where the mistake happened. He phoned in, stayed on the line, and got the adjustment approved while I was in store. He also set up paperless billing and made sure my next invoice would be correct. Professional, patient, and genuinely helpful—exactly the kind of service you hope for. Highly recommend seeing Rohit if you need real help with billing.

Frequently Asked Questions About Bell

Where is the Bell store located in Brampton?

The Bell store is located at 25 Peel Centre Dr, Level 1-147A, Brampton, ON L6T3R5, inside Bramalea City Centre.

What are the operating hours of the Bell store in Bramalea City Centre?

The Bell store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:30 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.