Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5313 E Independence St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
117 reviews
5 stars
31
4 stars
7
3 stars
6
2 stars
6
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.
Delivery Issues
Numerous complaints about packages being delivered to the wrong addresses, delayed deliveries, and unresponsive customer service regarding tracking and mail handling.
Phone Accessibility
Many customers expressed frustration over the inability to reach the post office by phone, often experiencing long wait times or no response at all.
Overall Experience
While some customers have had positive experiences, many others report significant issues with service quality, leading to a generally negative perception of the post office.
- GSGregg SnearNov 26, 20255.0Excellent customer service. The staff is always friendly and helpful. I cannot emphasize enough how helpful and nice the employees are.
- RSRachael “Dmitri” StevensNov 13, 20251.0Doesn't even answer the phones
- DPDominic PaventiOct 29, 20255.0I had a bit of a confusing situation to deal with this morning and Michelle was super sweet, patient, and helped me sort through the entire situation. If you go to this USPS and get Michelle know that you are in good hands ☺️💚💚
- MWMikhale WillseyOct 23, 20251.0Very rude people at the front desk are not helpful at all. It doesn’t even want you to reuse boxes. It helps save the environment. I feel like I need to purchase new boxes. I’ll never go back there again.
- JJJoshua JamesSep 8, 20251.0Just a heads up to anyone picking up their package from this post office. This is mine. It's been ripped open and had the camera equipment I ordered opened from its box, put back in, and taped shut. It took a while for the guy at the front desk to hunt it down because it wasn't where it was supposed to be. "It was on the manager's desk." His words. Maybe it arrived at the post office that way, but I'll never know because they didn't make note of it. There was nothing on the package indicating it had been inspected. There was no mention to me of it. USPS employees are just opening our mail, rifling through it, taping it shut and handing it to us like nothing happened. I'm in the process of asking for an investigation into this. Regardless of where it happened along the way, this post office should have alerted me that my mail had been opened, whether it was them or not. Incredibly unprofessional, and I'm incredibly ticked off.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5313 E Independence St offer?
This location offers mailing and shipping services, money orders, Post Office boxes, passport applications and photos, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, though there are limited walk-in hours at select locations.
How much does it cost to get a passport photo here?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box at this Post Office and how?
Yes, you can reserve a PO Box online at the USPS website or apply in person at this location with valid ID.
What are the operating hours of this USPS location?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and is closed on weekends.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but hours may vary so check locally.
What nearby places can I visit before or after using the USPS services here?
Nearby you can visit Lantz Park, a local baseball field and concert venue, or North Yale Park for outdoor activities.
Are there any convenience stores or gas stations near the USPS location?
Yes, there are several nearby gas stations including Fastrac, Phillips 66 Gas, and fastrac foodmart, convenient for fueling or quick shopping before your post office visit.
What other postal or shipping services are close to this USPS office?
Nearby USPS-related locations include another United States Postal Service, US Post Office, and USPS storage facilities which may offer additional mailing and shipping options.