The UPS Store

Reviews

• DA

  D Alturki

  Nov 4, 2025
  1.0
  The manager Alyssa DOES NOT NEED TO BE A MANAGER. BEYOND RUDE!!!! Asked for my ID when I have shipped numerous times cause they couldn’t pull me up in the system I didn’t have it on me and explained I could provide whatever information she needed but still was unable to help after I pointed out to her multiple times that I HAVE NEVER BEEN ASKED FOR AND ID the other times I have shipped from there. I asked for her to contact someone and she refused and wanted to argue instead I hope there is cameras and audio for the owner to review because that is completely unacceptable behavior. No customer service at all. The other employees are super nice and helpful but Alyssa IS NOT. If you look at the reviews the bad ones are HER! Owner do something! Also she referred me to USPS not a good look for UPS. ***Update*** Was able to ship with zero issues and prompt fast customer service with a smile at the 101st Mingo location. I asked if they was affiliated with this location and they quickly replied NO. lol that should tell you something. **** I’m gonna go out on limb here and guess this is Alyssa that replies to these reviews. Also you should acknowledge that she didn’t even know where or what the policy was and I did point out to her once another employee had to give it to her because her response to me was “look it up online” what kind of business does that. When I asked to speak to someone above her she got even more aggressive and further more if you want to be cocky and say thank you for confirming that they check IDs maybe you should make sure that it doesn’t come across as optional by asking for a phone number and the fact that you are bring up she is pregnant is ridiculous because I at least out of respect didn’t mention that she is more than likely hormonal and just being rude cause she’s pregnant but let’s excuse the behavior of the employee and not to mention that the way the others just had their heads down while she was acting unprofessional is not okay that tells me there is other issues going on there. Don’t worry I WONT BE BACK TO YOUR LOCATION and will refer everyone to other locations other than yours. I’m sure when I told her I was leaving a review since I asked to speak with the owner and was told no that leaving a review would get the owners attention. Looking at the other reviews of people who actually leave a review they get attacked for the review.
• CH

  Christina Huckabay

  Oct 9, 2025
  5.0
  The Employees were quick and helpful.
• CB

  Christy Bennett

  Sep 9, 2025
  5.0
  Very friendly. Efficient. Fast. Close by.
• FS

  FX Shooter

  Aug 7, 2025
  5.0
  Brandi is super sweet and helpful. She’s always smiling and happy to see us when we go in there. Give that girl a raise! She deserves it.
• JS

  Jeanette Sweeden

  Jul 16, 2025
  5.0
  Ellie is the sweetest person. I love that I can just walk in there and scan in my Amazon returns. I’m in and out in record time. This is the best location! 😀

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