Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2304 W Hefner Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
174 reviews
5 stars
48
4 stars
17
3 stars
5
2 stars
6
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism.
Delivery Issues
Numerous complaints about lost packages, missed deliveries, and failure to deliver mail to the correct addresses.
Helpful Staff
Some customers praised specific employees for their kindness and assistance, highlighting a few positive interactions.
Phone Accessibility
Customers frequently noted that the post office does not answer phone calls, leading to frustration.
Cleanliness and Facilities
A few reviews mentioned the cleanliness of the location and the availability of self-service options, which were appreciated.
- LHLala HathawayOct 7, 20255.0The people here are really helpful and friendly which is rare for USPS
- NSNick SeaboltSep 20, 20255.0It was the post office what can I say
- JGJames GrimseyAug 7, 20251.0Unreal that I have to contact my insurance and state agencies whenever I need my cards or documents resent. I can’t get a hold of you smooth brained individuals, and case managers close cases before they’re resolved because “The wind must’ve blown it away!” - an actual response I got for 4 missing redeliveries from a supervisor. Your couriers suck and your management sucks. Everyone here should lose their job. When I had the mail on hold - so I could go pick it up myself instead of the courier losing it - everyone was sitting there chatting about what they were going to do after work. One person ahead of me, nobody behind me. Sad excuse for mail delivery and awful workers. Aaron, you especially suck.
- KKKatelynAug 4, 20251.0At first I thought our problems with not receiving our mail would start to get resolved after I submitted a claim and got a call immediately from this post office from a manager named Aaron (I think Smith was his last name?). Aaron said they would resolve this by putting a 14 day watch on our mail and he or his supervisor would fill out a form that stated how many pieces of mail we received that day and if there was no mail it would say so and it would be signed and dated and the driver HAD to put in the mail box. That worked for the first couple of days, but suddenly we stopped receiving the forms 07/31+. I am keeping track of every one they give us and checking mail every day. We have had so many issues with our mail going missing and empty promises from USPS and this post office for the past 3-5 years. We 100% do not trust our post office to get our mail to us every single time. We have important medical documents that without we are unable to receive Healthcare, packages dont show up, I recently found out that a check from insurance well over $4000 was supposed to be delivered but never received, the claim system is pointless most the time. About a year ago we put a slip of paper in our mailbox that stated EXACTLY who lived at our address and upon checking recently that paper was removed and all that is left is the card that has only my name. I get other people's mail all the time and i have to put them back in the drop box it seems like every other time I check mail. This post office does NOT answer their phones, I call before close or in the morning or middle of the day, sit on there with it ringing for sometimes 15 minutes at a time, and try again and I get nothing. At this point moving somewhere with a different zip code would be easier than dealing with this post office. What a disappointment.
- JLJeremy LittleJul 29, 20251.0This branch delivered a package to a parcel locker, then failed to provide me with the key. I notified the 1-800 number immediately who passed it to this local branch. I have now spent two days trying to recover this package. This local branch, who has the sole ability to rectify the situation, doesn't answer the phone. It rings and rings and rings. Edit: The kind neighbor who received my parcel locker key brought me my package. As it turns out, every digit in a Street Number has to match or it's not the correct house. Kudos to the neighbor. To date, the Post Office has not been in contact so I am unable to inform them of the resolution. It seems they just washed their hands of the whole thing.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 2304 W Hefner Rd?
This location offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment. Complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can search, reserve, and apply for a PO Box online securely at the USPS website, then complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. It's recommended to check directly with this location for exact lobby hours.
What nearby places might I visit around the United States Postal Service at 2304 W Hefner Rd?
Nearby you can find several US Post Offices for additional postal services, Mighty Greenhouse for agriculture supplies, and local insurance agencies like Joe Baker - State Farm Insurance Agent.
Are there counseling or health services near this Post Office?
Yes, nearby are facilities such as Brighter Horizons ABA, Above All PATC, and Chiropractor OKC/Edmond - Hefner Chiropractic offering counseling, mental health, and chiropractic services.
What beauty and wellness options are available near the Post Office?
Close by, customers can visit Gifted Hands Hair Salon, SKIN 405 for skincare and hair removal, Bare Bear Waxing, and Sew-ins Okc for beauty and spa treatments.
Where can I find legal or real estate services near this location?
Nearby legal and real estate services include OKC Estate Lawyer, Donna J. Jackson & Associates, Hive Real Estate, and A-List Properties for professional assistance.