United States Postal Service

3.3
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 305 NW 5th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
305 NW 5th St, Oklahoma City, OK
73102, United States

Hours

Reviews

3.3
169 reviews
5 stars
80
4 stars
16
3 stars
9
2 stars
2
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were numerous complaints about rudeness and unprofessional behavior from certain employees.

Efficiency

Customers reported long wait times and inefficiencies, particularly during busy hours, with some expressing frustration over the focus on passport services over regular mail.

Mail Delivery Issues

Several reviews highlighted problems with mail delivery, including misdelivered packages and ongoing issues with receiving mail at the correct address.

Positive Experiences

Despite the negative feedback, many customers shared positive experiences, particularly with specific staff members who provided exceptional service.
  • TW
    Tyler Warlick
    Dec 19, 2025
    1.0
    Second time the post office has taken it upon themselves to declare my property vacant after speaking with their office multiple times causing multiple packages and important mail to be delayed.
  • TD
    Tarloke David
    Nov 30, 2025
    4.0
    This place was great. The person behind the counter helped me with prices for sending some mail back to England and really took care of me
  • CN
    Colton Nicholas
    Nov 24, 2025
    5.0
    One of if not the cleanest and efficient USPS I've ever been too. Has a nice piece of history across the street too.
  • LM
    Lida MTapia
    Oct 31, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ 5/5 I was very satisfied with my visit to the Downtown OKC Post Office. Candace was friendly, professional, and had a great attitude, which made the experience both pleasant and efficient. It’s always nice to be greeted with a smile and helpful service—thank you, Candace, for making my visit so smooth!
  • DN
    David Neef
    Oct 29, 2025
    5.0
    Staff at this is location is always helpful, Toni was a big help getting my package out. Great service!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.