United States Postal Service

2.6
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 36th Ave NW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 36th Ave NW, Norman, OK
73072, United States

Hours

Reviews

2.6
123 reviews
5 stars
40
4 stars
7
3 stars
4
2 stars
2
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with customers expressing frustration over the reliability of delivery services.

Positive Experiences

Some customers highlighted positive interactions with specific staff members who provided helpful and efficient service, particularly in passport processing.

Long Wait Times

Customers noted long wait times at the counter, often exacerbated by insufficient staffing during busy periods.

Communication Problems

Numerous reviews mentioned difficulty in reaching the post office by phone, with many calls going unanswered.
  • LW
    Liz Woollen
    Dec 22, 2025
    1.0
    Rude, unprofessional with no working knowledge on how to assist customers….
  • CC
    C
    Dec 8, 2025
    1.0
    Went in to have mail hand canceled/not ran through the machine. Staff member was incredibly rude and hateful.
  • TE
    Tena Emerson
    Nov 3, 2025
    5.0
    Very helpful and efficient service by clerk 97 at the 36th Street USPS in Norman. I told her she made my transaction "easy-peasy."
  • AD
    Anuradha Dhananjaya
    Oct 24, 2025
    1.0
    Very bad service. They never deliver a parcel to a given adress.
  • LM
    Luksana Madden
    Oct 22, 2025
    5.0
    We were there to do my daughter passport. The lady Corie ( I believed that her name if I m not misspelling it ) she is super nice and very helpful. We get there and get my daughter picture taken and everything is done with in 10mins. We were there a bit earlier but everything went smooth and she is super friendly. Thank you for making it easier

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.