United States Postal Service

2.3
233 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 129 W Gray St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
129 W Gray St, Norman, OK
73069, United States

Hours

Reviews

2.3
233 reviews
5 stars
62
4 stars
13
3 stars
8
2 stars
8
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful behavior from staff, with some specific employees receiving negative mentions for their attitudes.

Staff Performance

While some employees, particularly Nancy, received high praise for their helpfulness and professionalism, others were criticized for being dismissive and unknowledgeable.

Mail Delivery Issues

Numerous complaints were made about missing or delayed mail, with customers expressing frustration over packages not being delivered or being sent to the wrong addresses.

Long Wait Times

Customers frequently noted long lines and slow service, with reports of understaffing during busy hours.

Facility Conditions

The post office was described as having cleanliness issues and limited access due to safety concerns, impacting customer experience.
  • SN
    Shantal Njibili
    Nov 13, 2025
    1.0
    This is weakness of the highest order. My package have not been up to 10 days because of incomplete address you people destroyed my package. I got the stuff for a lot of money and I’m very angry and disappointed that is wickedness.
  • II
    Ibra
    Oct 20, 2025
    1.0
    Im just confirming its the worst Post Office with bunch of rude workers. Specially the supervisor or who claimed to be one.
  • TT
    Tristan
    Sep 24, 2025
    3.0
    Told me they would have my mailbox ready keyed in 3-5 days. It’s been 10 days and they said it wouldn’t be done until next week! Wonderful waste of my time when I need to GET MY MAIL.
  • BM
    Bea M
    Sep 3, 2025
    5.0
    It was great
  • CB
    Cody Brooks
    Aug 19, 2025
    1.0
    The best way for me to describe the experience of going to this location is to direct you to a clip around @10:30 mark from the show Portlandia Season 5, Episode 9. Watch it and you'll see exactly what I'm talking about...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.