United States Postal Service

2.4
238 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 129 W Gray St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
129 W Gray St, Norman, OK
73069, United States

Hours

Reviews

2.4
238 reviews
5 stars
65
4 stars
14
3 stars
8
2 stars
8
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some employees like Nancy are praised for their helpfulness, many reviews highlight rudeness and unprofessionalism from other staff members.

Efficiency

Customers report both quick service experiences and significant delays, particularly with mail delivery and package handling.

Facility Issues

The post office is criticized for long lines, inconsistent hours, and lack of access to services, leading to frustration among customers.

Lost Packages

Numerous complaints about missing or misdelivered packages indicate a serious issue with reliability in mail handling.
  • SS
    Summer Spottedwolf
    Jan 3, 2026
    1.0
    Worst post office I’ve ever had issues with. They don’t take accountability for anything and give no directions on how to find lost mail that was in their care. Their customer service sucks.
  • CK
    Catalina Kanter
    Dec 15, 2025
    4.0
    I did a walk-in in the afternoon for a passport. Saul had just finished with another customer and called me in right away. He was very professional and friendly. I applied for a passport card and paid for expedited. I got my card in about 2 weeks. Very helpful and efficient passport service.
  • NG
    nathan groff
    Dec 8, 2025
    5.0
    Quick and easy
  • JN
    Joy Nestman
    Dec 5, 2025
    5.0
    Employees are helpful and efficient.
  • SN
    Shantal Njibili
    Nov 13, 2025
    1.0
    This is weakness of the highest order. My package have not been up to 10 days because of incomplete address you people destroyed my package. I got the stuff for a lot of money and I’m very angry and disappointed that is wickedness.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.