United States Postal Service

2.8
136 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 407 W Covell Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
407 W Covell Rd, Edmond, OK
73003, United States

Hours

Reviews

2.8
136 reviews
5 stars
52
4 stars
10
3 stars
4
2 stars
5
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff; some employees are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Efficiency

Many customers expressed frustration with long wait times and slow service, particularly during busy periods, leading to dissatisfaction with overall efficiency.

Delivery Issues

Numerous complaints about misdelivered or lost packages, with customers reporting ongoing problems with mail delivery accuracy.

Phone Support

Customers frequently noted difficulties in reaching the post office by phone, with many stating that calls go unanswered or result in long wait times.

Passport Services

While some customers had positive experiences with passport services, others reported long wait times and unhelpful staff, indicating inconsistency in service quality.
  • JL
    Joshua Lockard
    4 days ago
    5.0
    They do a good job, reviews are lower than they should be because people forget to leave good reviews. I've never had any problems and I run a business that ships thousands of packages.
  • JM
    JENNIFER MCDONOUGH
    Oct 18, 2025
    5.0
    Busy place but what post office isn’t. The works are great and helpful. I have seen some crazy people come in there and make fools of themselves. These poor postal workers have to deal with these crazy people So kudos to them
  • HH
    Hamza
    Sep 23, 2025
    5.0
    Mr Steve is the best. Very polite and helpful.
  • TT
    Tray Tyson
    Sep 4, 2025
    1.0
    There's nobody to get in contact with It is just AI generated so forget having a human even working at this postal service they need to start incorporating robot since they want to incorporate AI on the phone so damn bad obviously humans cannot do postal service work so nobody needs to be driving these trucks either since they don't know how to use their lights either I bet the robots will learn how to use their lights and use their lights every single time they're making a stop at turning out of a neighborhood
  • SS
    shizra
    Aug 7, 2025
    1.0
    only one person working here, and they take their time with it. there are like 7-8 people here, and the worker didn’t even try. go to another post office if u need to ship something!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.