United States Postal Service

2.9
181 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1701 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1701 S Main St, Broken Arrow, OK
74012, United States

Hours

Reviews

2.9
181 reviews
5 stars
72
4 stars
13
3 stars
2
2 stars
8
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for rudeness and lack of professionalism.

Delivery Issues

Numerous complaints about mail and package delivery problems, including misdelivery, delays, and lost items.

Facility Conditions

Concerns raised about the cleanliness and organization of the post office, with some reviews describing it as unkempt and inefficient.

Long Wait Times

Many customers reported long wait times and inadequate staffing during busy periods, leading to frustration.
  • RH
    Ryan Hoselton
    Dec 9, 2025
    1.0
    This might be the most incompetent post office in America. Taxpayer’s money well spent.
  • ME
    Music 4 Ever
    Oct 3, 2025
    5.0
    This is one of the best run locations. It was an excellent experience.
  • KB
    Kasey Burke
    Sep 12, 2025
    5.0
    Keono is hands down the best employee. He is always happy, cheerful, and willing to help. His positivity radiates in the building. A+ employee. Keono deserves a raise and recognition. I come out of my way to use this post office solely due to Keono. So thank you Keono for all you do and your Willingness to help and your positivity and cheerfulness
  • AA
    atlas707
    Sep 11, 2025
    1.0
    Only at the post office will you be treated like an alien from another planet for doing the very thing they are there for
  • LJ
    Leah .Johnson
    Jul 29, 2025
    5.0
    Had a great experience at the post office on main. The reviews are so bad, but don’t let that deter you from coming here. I set up an appointment for a passport the day before (online). I was pretty stressed, and nervous about the whole thing. So bad I have been putting off getting a passport for months now. Especially dealing with employees who have bad costumer service. Let me just say, Keanu was awesome (idk if i spelled his name right, i went with the actors spelling.) He was very helpful on explaining how the process worked, and was so very patient with me while i was filling out my paperwork. He even asked me if i needed help a couple times. Keanu was so kind and quick at his job. I was in and out in 25 minutes and half of that was me filling out my paperwork. They even did the money- order for me, so that saved me a trip. I did end up getting my passport photo at Walgreens before i came here, but you can take them at the post office. If i could do it again i would have just done it all at one place. The other workers seemed friendly as well , the male worker was so sweet and gave a little boy in the lobby a sucker. 5 stars, thank you!!! thanks guys!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.