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Brand Certified

United States Postal Service

2.9
(184 reviews)

Business Details

1701 S Main St, Broken Arrow, OK
74012, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1701 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1701 S Main St, Broken Arrow, OK
74012, United States

Hours

Reviews

2.9
184 reviews
5 stars
74
4 stars
12
3 stars
2
2 stars
8
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and incompetence.

Delivery Issues

Numerous complaints about mail and package misdeliveries, delays, and lost items, indicating significant operational problems.

Facility Conditions

Concerns raised about cleanliness and organization of the post office, with some reviews describing it as a 'dump'.

Long Wait Times

Customers frequently report long lines and slow service, suggesting a need for better staffing and efficiency.
  • TC
    Tracey Campbell
    Feb 23, 2026
    1.0
    I can't get a live agent on the phone I've called four times now and I really need to speak to somebody about my situation before you send my packages back because your automated services I guess it's stuck on asking if I need a live agent and I keep telling it yes
  • CL
    Claire Lavalley
    Feb 18, 2026
    1.0
    USPS has lost my packages, “returned to sender” because “addressee moved and left no forwarding address” when I had lived in the same place for years, and it’s impossible to talk to an agent on the phone. The last part is the biggest frustration. Let me at least call to figure out where my stuff has gone!
  • GM
    Gabriel Masterson
    Feb 6, 2026
    5.0
    Came in at the right time, no line. Lady was very nice and saved me money trying to send a title to the West coast.
  • BB
    Brady
    Jan 13, 2026
    5.0
    Grace is the best and most knowledgeable postal worker I've ever encountered. Give her a raise. Huge kudos!
  • RH
    Ryan Hoselton
    Dec 9, 2025
    1.0
    This might be the most incompetent post office in America. Taxpayer’s money well spent.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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