The UPS Store

Reviews

• WS

  WES Sr

  Oct 29, 2025
  5.0
  Fast, and courteous service. Busy, however the workers did a great job on keeping the patrons moving through smoothly and quickly.
• JL

  Jeannie Leonard

  Oct 28, 2025
  5.0
  I had a document that I needed to get notarized and shipped 2nd day, with a return label included. I needed a copy of the notarized document as well. The lady who helped me provided the best customer service! And the total bill was better than I expected. Will definitely return!
• CL

  Camilla Little

  Oct 28, 2025
  5.0
  Always quick in and out when I go. Do what I need to do and leave
• EJ

  Elizabeth jobe

  Oct 23, 2025
  1.0
  I have been using this UPS store for the last 8 years And have rarely had problems until the last few months. I tend to send my Amazon returns back through this specific store. Today (10/23) I was in And ended up finding out why some of my returns are not being refunded or registered as being returned… I went to go send a wreath back in It’s original packaging (NOTE NOT SHIPPING BOX) and they proceeded to take it out of the packaging and put it in a bag. I questioned why they were doing that… And lady with the short bob stated that they take everything out of the boxes. I pushed back a little bit and said that those are the original packaging that Amazon wants back as part of their return policy… She then promptly says that she goes through those self service returns pulls things out of the clear bags, takes them out of the packaging and puts them back… over the last couple of months, I’ve been returning things that are not being registered as returned and Amazon is telling me that I’m not sending them back, but I am. And now I have an employee telling me that they are taking it out of the product packaging (again NOT shipping box) that Amazon *requires* you to send it in and just putting shoes and other items just randomly in a bag and throwing away the packaging. This is absolutely unacceptable! You guys are screwing up people’s returns. And costing people hundreds of dollars… This needs to be made right. I will be gathering all of the returns that I have tried to get refunded through Amazon that I know came in boxes and coming up with a number and I will be by this weekend to collect that money; as you guys are proudly saying that you are doing this to everyone’s packages. Be thankful that other people aren’t figuring this out yet So that you can make a change immediately. Just to give the short haired lady a heads up, it’s going to be in the 400 to 500 range So that she can prepare because I know that’s a huge bill for someone to have to pay. So just to reiterate, Amazon requires you to send back the items in the original packaging (I’m pretty sure they would never tell UPS to take it out of the packaging as that is against their policy) even if that’s a shoe box, zipper bag or sock box etc. So if any employee is tampering with those things, they need to be held responsible for the money that the customer is not receiving back and they need to submit to the Amazon policy. If there is a barcode on the packaging that is the original packaging and is required for Amazon to process the return.
• AR

  Asif Rony

  Oct 21, 2025
  5.0
  They are great people. Helped me with document printing and copying. I would totally recommend them for all your business.

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