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United States Postal Service

2.1
(123 reviews)

Business Details

4040 Erie St, Willoughby, OH
44094, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4040 Erie St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4040 Erie St, Willoughby, OH
44094, United States

Hours

Monday8:00 AM - 5:30 PM
Tuesday8:00 AM - 5:30 PM
Wednesday8:00 AM - 5:30 PM
Thursday8:00 AM - 5:30 PM
Friday8:00 AM - 5:30 PM
Saturday8:00 AM - 2:00 PM
SundayClosed

Reviews

2.1
123 reviews
5 stars
30
4 stars
3
3 stars
3
2 stars
4
1 star
83
  • DD
    Don Doughty
    6 days ago
    1.0
    Have had a passport appt scheduled for over a month, called me the morning of and canceled it because somebody didn’t come into work. I’ll be missing my mother in laws wedding if I can get my passport and these guys just set me so far back.
  • RM
    Robert Miller
    Apr 19, 2026
    1.0
    Randomly closed for made up reasons. Drivers are lazy and reckless. Drivers leave packages to big for the mail box on the ground when it's raining. Drivers run stop signs. Drivers mark packages as delivered when the have not actually delivered them.
  • MS
    Mary Strbac
    Mar 26, 2026
    5.0
    Nice front entrance design, good items to buy,good lighting,goodlocation.
  • RS
    Rebecca Seeholzer
    Feb 20, 2026
    1.0
    Only putting a one because zero is not an option. If you are trying to get your passport here.. DON'T! When you go on their website, they require you to schedule an appointment. I scheduled the first one at 9am, got there a few minutes early, like it asked me to. When I walked in a woman maybe named Joy or it could've possibly been an inside joke because the last thing she was was joyful... She told me the woman wouldn't be there until 9:15am. Okay, perfect. I can wait. Minutes go by. still not there. Another guy comes in for his appointment at 9:30 and I am still waiting. We were again told "we think" she had a Drs appointment but she should be on her way... boom 9:47 am.. I asked if they could call her and see what is going on.. A gentleman texts this woman and a few moments later he says.. She is not coming in today... First of all I have an appointment and I have known about it for two days. How does this woman not know she has a Drs appointment and then just isn't coming in?!? And then there is no one else that can assist?. So, I schedule an appointment once again. 9am. I walk in few minutes early. I was told oh she is on her way and won't be here until 9:15.. I asked if she was sure because this happened yesterday and I waited a whole hour just for her not to come in.. The lady told me she will call her.. Comes back and tells me that she is on her way and should be here at 9:15 but wont be able start anything til 10:30.... SO WHAT IS THE POINT OF SCHEDULING AN APPOINTMENT? You have to schedule an appointment. You get a confirmation email and text and then this one and only lady who can process passports shows up whenever she wants? Absolutely ridiculous. Welp I guess I am swimming across the ocean
  • JC
    Jax Citriglia
    Jan 20, 2026
    1.0
    I will never understand why the usps gives customers the run around. Brother, I mail something through you like twice a year. My apologies for not knowing this time I needed to fill out a slip that yall filled out for me last year. After waiting in line again, my bad for wanting to confirm I did it properly so my check doesn’t get lost in the mail. Trust me I don’t want to be here either.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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