The UPS Store

3.8
159 reviews
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Business Details

5900 Som Center Rd, Willoughby, OH
44094, United States
(440) 943-5544
https://locations.theupsstore.com/oh/willoughby/5900-som-center-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0357 in Willoughby offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Pine Ridge Plaza - Intersection Of Som Center Road & Route 84.

Details

  • DeliveryNot available

Location

The UPS Store
5900 Som Center Rd, Willoughby, OH
44094, United States

Hours

Reviews

3.8
159 reviews
5 stars
100
4 stars
15
3 stars
0
2 stars
5
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, several reviews highlighted rude and unhelpful employees.

Efficiency

Many customers appreciated the quick and efficient service, often noting minimal wait times, although some experienced delays and issues with package handling.

Staff Attitude

There are significant concerns regarding staff attitude, with multiple reviews mentioning disrespectful behavior and a lack of professionalism from certain employees.

Store Environment

The store is described as busy and sometimes cluttered, which can affect the overall customer experience.
  • RH
    Rose Habat
    Jan 4, 2026
    1.0
    the people here are rude and uneducated will never waste my time at this store. Had paperwork from Amazone saying nobox need to return and they wanted to charge me for return. Can not even follow simple instructions
  • LB
    L B
    Dec 20, 2025
    5.0
    Fast, friendly service!
  • DM
    David Metsch
    Dec 16, 2025
    5.0
    Helpful, Friendly, never had any issues.
  • MB
    michon bailey
    Nov 29, 2025
    5.0
    Great polite service, Rep was patient and informative
  • KS
    Kurt Snyder
    Nov 8, 2025
    1.0
    Might be slower than USPS. Definitely slower than fedex. And why wouldn’t they be? My package arrived with plenty of time for them to get it out of there and onto a truck. Of course they let it sit bc what’s a few more days on top of it already being late… I try to use companies that don’t ship with ups for obvious reason. I ordered a pair of heavy subwoofers and specifically asked the seller if they used ups, they said no. Found out two days later that they were being shipped with them. So I waited and hoped it would be quick. They ended up SEPARATING the shipment. One of the subwoofers went to their store while the other one was on its way to my front door. I arrived at the store one of them went to (this store) they had this tiny woman grab my package, the package weighed over 40 pounds so I offered to grab it for them not bc I wanted to help but so that my item didn’t sustain damage. She was struggling to pick it up and could barely carry it. Tried setting it up on the counter and dropped it. Absolutely pathetic. Do not ship with ups. Bottom line
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0357 in Willoughby offer?

The UPS Store #0357 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.