The UPS Store

3.8
152 reviews
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Business Details

5900 Som Center Rd, Willoughby, OH
44094, United States
(440) 943-5544
https://locations.theupsstore.com/oh/willoughby/5900-som-center-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0357 in Willoughby offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Pine Ridge Plaza - Intersection Of Som Center Road & Route 84.

Details

  • DeliveryNot available

Location

The UPS Store
5900 Som Center Rd, Willoughby, OH
44094, United States

Hours

Reviews

3.8
152 reviews
5 stars
95
4 stars
14
3 stars
0
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions.

Efficiency

Many customers appreciated the quick service and efficiency, although some noted long wait times during busy periods.

Staff Attitude

Several reviews highlighted issues with staff attitude, with reports of rudeness and lack of professionalism from certain employees.

Service Quality

There are concerns about service quality, including lost packages and mishandling of returns, leading to customer dissatisfaction.

Location Convenience

The store's location is convenient for many customers, but some expressed a preference for alternative locations due to negative experiences.
  • KS
    Kurt Snyder
    Nov 8, 2025
    1.0
    Might be slower than USPS. Definitely slower than fedex. And why wouldn’t they be? My package arrived with plenty of time for them to get it out of there and onto a truck. Of course they let it sit bc what’s a few more days on top of it already being late… I try to use companies that don’t ship with ups for obvious reason. I ordered a pair of heavy subwoofers and specifically asked the seller if they used ups, they said no. Found out two days later that they were being shipped with them. So I waited and hoped it would be quick. They ended up SEPARATING the shipment. One of the subwoofers went to their store while the other one was on its way to my front door. I arrived at the store one of them went to (this store) they had this tiny woman grab my package, the package weighed over 40 pounds so I offered to grab it for them not bc I wanted to help but so that my item didn’t sustain damage. She was struggling to pick it up and could barely carry it. Tried setting it up on the counter and dropped it. Absolutely pathetic. Do not ship with ups. Bottom line
  • CB
    Crystal Baughman
    Oct 25, 2025
    1.0
    I had a package to send to Westerville OH from Willoughby OH UPS store for Saturday Early AM delivery. The recipient never received the package because the package never left the store. Needless to say there are two very very unhappy customers. I did get the package and my money back. I don’t know why it did not get on the truck someone not paying attention.
  • AH
    Angela Haynes
    Oct 18, 2025
    5.0
    Nice people. Friendly. Fast service. Would go back.
  • JT
    Joseph Takacs
    Oct 6, 2025
    5.0
    Bri, the agent took care of everything for me. Taped up the box and everything else. Great service.
  • RS
    RL S
    Sep 30, 2025
    5.0
    Clean, neat, efficient. Self service is on point. My go-to spot for e-commerce and Amazon returns.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0357 in Willoughby offer?

The UPS Store #0357 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.