FedEx Office in Willoughby, OH provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Unless you are going to use the automated machines which requires you not to interact with the staff, please AVOID this store. The staff, almost everyone that I’ve interacted with, is rude and impatient. They often lack knowledge of the service they provide and are very condescending when you’re trying to explain. Their most recent mistake in sending an international package resulted in significant extra costs for me without any recourse from FedEx. Extremely disappointing customer service from workers who don’t seem to care. Believe the reviews that you’ve read.
LC
Larry C
Oct 17, 2025
2.0
Very rude and unfriendly counter person. Never acknowledged me, never made eye contact, just asked what I needed then never said another word. Did all the order entry, took my package, then just stood there.... I didn't know if I was finished or if there was anything else to do. She just stood there.... I had to ask if there was anything else needed, and she just said, "no", so I left.
MF
Megan Flaherty
Sep 16, 2025
1.0
The employees are extremely rude to the customers. They have terrible attitudes. It’s unacceptable. They also need a new manager because she is just as bad.
Do better FedEx. This is ridiculous.
KM
Katherine M
Sep 16, 2025
2.0
Super rude employee (young, female, lots of tattoos, African American). Made me so nervous to ship my fragile item.
AK
A K
Aug 29, 2025
1.0
First and last time I will ever go there! The black girl at the counter was so rude! You want customer service? Go somewhere else!
Frequently Asked Questions About FedEx Office Print & Ship Center
What services does FedEx Office Print & Ship Center in Willoughby offer?
FedEx Office in Willoughby provides printing, shipping, copying, digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding.
What are the operating hours of FedEx Office Print & Ship Center on weekdays?
The center is open Monday through Friday from 9:00 AM to 7:00 PM.
Is FedEx Office Print & Ship Center open on Sundays?
No, the FedEx Office Print & Ship Center in Willoughby is closed on Sundays.
What payment methods are accepted at FedEx Office Print & Ship Center?
Accepted payment options include American Express, Cash, Check, Discover, Mastercard, and Visa.
Can customers pick up their online print orders at the FedEx Office in Willoughby?
Yes, FedEx Office offers in-store pickup for orders placed online via FedEx Office Print Online.
Does FedEx Office Print & Ship Center provide passport photo services?
Yes, passport photo services are available at FedEx Office in Willoughby.
Which nearby restaurants can I visit before or after using FedEx Office Print & Ship Center services?
Nearby restaurants include Papa Johns Pizza, Burger King, Taco Bell, Denny's, Pizza Hut, Raising Cane's Chicken Fingers, and Dairy Queen.
Are there any nearby mobile phone stores close to FedEx Office Print & Ship Center in Willoughby?
Yes, nearby mobile phone stores include AT&T, Verizon, and Victra — Verizon Authorized Retailer.
What nearby convenience or service locations can assist me when visiting FedEx Office in Willoughby?
Nearby convenience or service locations include Speedway gas station and Willo Wash car wash, which might be helpful for customers on the go.
How can I contact FedEx Office Print & Ship Center in Willoughby for inquiries or support?
You can contact them by phone at +1 440-946-6353 or by email at usa1972@fedex.com.