The UPS Store

Reviews

• MM

  Mary Beth McIntyre

  2 days ago
  5.0
  Whoever the owners of this store are hire super efficient, kind and helpful young women!! I came in a bit ago with a return to the Masters Merchandise store in Augusta, Georgia - a nerve wracking experience in itself, if you know anything about the expense and overall value of this merchandise and where it comes from. I was helped by "Caraleena" and she made the return as smooth as possible. She made two copies of the original receipt for me gladly and ensured that I had purchased insurance for the value of the contents and then taped it up securely and allowed me to screenshot the outside of the package as well as the return label before I left. Thank you so much Caraleena for going the extra mile for me! You made my day!! :) Keep "doing the right things in life." God will bless you for putting others first in a world where everyone, is out for themselves.
• JW

  jonathan williams

  Mar 16, 2026
  1.0
  Toxic employees,
• RT

  Rachel Thayer

  Jan 16, 2026
  5.0
  Ava is the best. So helpful and patient!
• LL

  Linda

  Jan 13, 2026
  1.0
  The staff member who assisted me was very unprofessional and rude. She gave me another person’s Terms and Conditions, exposing that person’s name, address, and phone number and the recipient’s name, address, and phone. When I got to the car and realized that I had someone else’s T& C, I immediately returned to the store to give back the one I had and to receive my document. Employee #363557 told me that this was my T&C, and I told her it was not, I know my own name. She realized she made a mistake and gave me my T&C and said, “excuse you”. I’m not sure why I received a flippant response when I was returning something that wasn’t mine. I told her I’m sure the other customer would not appreciate knowing her private information was given to someone else. I should have received an apology and my own T& C, that’s it. The rest was completely unnecessary.
• KA

  Kelly A

  Nov 12, 2025
  1.0
  I wouldn’t recommend this location. I brought items to pack & ship at 6:15p. They didn’t have time. They wanted to pack the items tomorrow. I had a lot of special photos & items. I didn’t feel comfortable leaving it. They price out one photo to be shipped & packed tonight. It was $95 & wouldn’t arrive until Monday. They said they are starting to experience the Christmas rush.

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