United States Postal Service

3.4
54 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 27300 Center Ridge Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
27300 Center Ridge Rd, Westlake, OH
44145, United States

Hours

Reviews

3.4
54 reviews
5 stars
29
4 stars
4
3 stars
1
2 stars
1
1 star
19
  • JH
    Jennifer Hamilton
    Oct 31, 2025
    1.0
    I dropped stuff off in the bin and it doesn’t mark shipped till days later. So I have customers from eBay upset with me because it’s not showing it’s shipped. I’m gonna have to stop coming to this location because I can’t wait for it to be marked shipped for days later
  • JK
    Jenifer Kemmerer
    Oct 10, 2025
    5.0
    Had an appointment to do my passport. I was missing a document. The worker was very understanding and helpful. She was very polite and efficient.
  • AM
    Avi Minhas
    Feb 24, 2021
    1.0
    My expensive international package was not delivered because the carrier "didn't recognize my name" as living at the residence... So, usps is simply allowed to not deliver a package because I have a foreign name. Now I have no idea where my package is and will probably lose hundreds of dollars and months of waiting. Westlake is a very terrible post office, and it seems like Cleveland in general has terrible post operations. I'm tempted to take them to small claims court.
  • SH
    Shivakumar H
    Dec 12, 2020
    5.0
    The staff is very friendly and the service is good.
  • AA
    Adib Alsouss
    Aug 26, 2016
    1.0
    Do you always have to wait to get serviced Every time I commend the workers are talking not taking in consideration the long line and all the people waiting

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.