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The UPS Store #1240 in University Heights offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cedar Center; Sw Corner Of Cedar & Warrensville Ctr Road.
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Bernard and Robyn for their exceptional service.
Inconsistency
There were mixed reviews regarding service quality, with some customers experiencing rude or unhelpful interactions, particularly with management.
Pricing Issues
Customers expressed frustration over discrepancies between online quotes and in-store prices, leading to confusion and dissatisfaction.
Store Management
Several reviews pointed out issues with management, including unprofessional behavior and poor communication, impacting overall customer experience.
Efficiency
While some customers reported quick and efficient service, others noted long wait times and inadequate staffing during busy periods.
GD
Garrett Dore
2 days ago
1.0
No printing, only copying.
CH
Carl Henderson
Nov 24, 2025
5.0
Robyn in particular showed fantastic customer service, and helped me with my UPS returns efficiently, thank you.
CJ
Ciceli Jacobs
Nov 14, 2025
5.0
The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.
RW
Ray Wong
Oct 4, 2025
1.0
Tried to ship a document to Hong Kong. This UPS store representative asked for postal code. Hong Kong does not use postal code. For years I never had to know or to provide such info to ship to HK. I explained to her and asked the clerk to look it up. She refused and said she can’t help me if I do not know the postal code. Such poor service
SS
Stella
Sep 15, 2025
2.0
This review is not a reflection on the people who work here. Everyone here is lovely and understanding. This is directed at UPS as a company and its confusing and misleading marketing of services.
First of all, the price of shipping was nearly double in store than The UPS Store calculator shows online. The price to overnight something was $96 in store, but I was quoted $40 less online. The retail location could not honor the online price. They were surprised to see that the calculator was labeled The UPS Store, which I just learned is different from UPS itself. Apparently this is common knowledge? Maybe among people who use UPS frequently, but I’m only an occasional shipper. I had no idea this was a thing.
They were stumped and had no way of adjusting what the online system tells them to charge.
Second, the services are different as well. I wanted to overnight by 10:30 AM, which is what was advertised on the online calculator, but the in store system offers 12 noon.
I was in a very tight bind so I had no choice but to take the more expensive services and be on my way. This isn’t a five dollar difference; nearly double the price is ridiculous.
Again, this is not the fault of anyone who works here. Everyone here was very kind and helpful. But this is a heads up to anyone who thinks that they’re getting one thing as explained on the UPS website and they’re actually going to get another. Call the store directly to get accurate quotes. Do not rely on the UPS website. Which seems a ridiculous thing to say in 2025.
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What shipping and mailing services does The UPS Store #1240 offer?
The UPS Store #1240 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.
What are the regular operating hours of The UPS Store #1240?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Are there any holiday closures for The UPS Store #1240 that I should be aware of?
Yes, the store is closed on November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026. It operates with regular hours on other holidays.
What payment options are accepted at The UPS Store #1240?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I get notary services at The UPS Store #1240?
Yes, The UPS Store #1240 provides notary services along with other business services.
Where is The UPS Store #1240 located?
It is located at 13940 Cedar Road, University Heights, OH 44118, at the southwest corner of Cedar and Warrensville Center Road in Cedar Center.
Are there any nearby pet stores to The UPS Store #1240 where I can shop for pet supplies?
Yes, PetPeople by Hollywood Feed and Hollywood Feed are nearby pet stores where customers can shop for pet supplies before or after visiting The UPS Store.
What dining options are available near The UPS Store #1240?
Nearby dining options include First Watch - University Heights for breakfast and brunch, Georgio's Oven Fresh Pizza Co for pizza and fast food, and BIBIBOP Asian Grill for Korean and Asian cuisine.
Are there any beauty and spa services near The UPS Store #1240?
Yes, nearby beauty and spa services include Ciceli's and Eb Nails, where customers can enjoy beauty salon and nail services.
How can I contact The UPS Store #1240 for inquiries or service requests?
You can contact the store by phone at +1 216-371-9300 or email at store1240@theupsstore.com.